Insurance Customer Service Representative

Insurance Customer Service Representative State Farm Agent Team Member

Michael Holton State Farm Agency
Portland, OR

Position Overview
Michael Holton State Farm Agency in Portland, OR is seeking an Insurance Customer Service Representative to support policyholders with service inquiries, policy changes, and account support. This is a full-time office-based role.

Key Responsibilities
Respond to client inquiries about policies, billing, and claims support
Assist with policy changes, endorsements, and renewals
Maintain accurate customer and policy records
Provide timely, friendly, and professional service to customers
Support office workflows and administrative tasks
Collaborate with team members to ensure high service standards

Qualifications
Property & Casualty insurance license (must have or be able to obtain)
Customer service or administrative experience preferred
Strong communication and interpersonal skills
Organized and detail-oriented work style
Ability to work effectively in a team environment

Compensation
$20.00 $25.00 per hour
Compensation based on experience and qualifications

Benefits
401(k) retirement plan
Paid Time Off (PTO)
Structured, professional office environment
Training and development opportunities

Work Environment
This position is based in our Portland, OR office. The role supports customer service operations and daily interactions with agency clients.

Additional Information
Prior insurance or customer service experience is helpful but not required. Candidates who enjoy helping others and delivering excellent support are encouraged to apply.

Disclosure
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.