Administrative Assistant

Job Description

Job Description

We are looking for a dependable Administrative Assistant to support a busy patient-facing office. This contract position is ideal for someone who enjoys creating a welcoming experience, managing front-desk activity, and keeping daily operations organized in a fast-paced healthcare setting. The role requires strong communication skills, accuracy with administrative tasks, and the confidence to help direct patients and answer routine questions. Training will be completed onsite, with remote work available on Fridays after onboarding.

Responsibilities:

• Part-time on call basis

• Welcome patients and visitors, manage check-ins, and help maintain an orderly and detail-focused front-desk environment.

• Handle incoming calls and messages, respond to routine inquiries, and direct patients to the appropriate provider or resource.

• Coordinate appointment scheduling for new and returning patients using the office booking system.

• Enter and update patient and appointment information accurately in internal software platforms.

• Assist with patient triage by gathering basic information and ensuring each person is routed appropriately.

• Provide guidance on office tools such as the patient portal, including basic support related to payments and account access.

• Use phone, texting, and messaging systems to communicate efficiently with patients and staff throughout the day.

• Support daily office flow in a high-traffic setting that regularly serves multiple patients during busy clinic hours.

• 1-2 years of experience in an administrative, receptionist, or front-office support role.
• Ability to manage inbound calls, scheduling tasks, and patient interactions with professionalism and care.
• Strong data entry skills with close attention to detail and accuracy.
• Comfort working with office software and learning systems such as scheduling and call management tools.
• Self-motivated approach with the ability to stay organized in a fast-paced environment.
• Strong interpersonal skills and a welcoming demeanor when working with patients, families, and children.
• Availability to train onsite and adapt to a hybrid schedule that includes remote work on Fridays.