Senior Technical Support Specialist

Job Title Job Posting Title: Senior Technical Support Specialist Hiring Department: University Housing and Dining Location: UT MAIN CAMPUS Weekly Scheduled Hours: 40 FLSA Status: Non-Exempt from FLSA Earliest Start Date: Jun 12, 2026 Position Duration: Expected to Continue Benefits 100% employer-paid basic medical coverage Free Capital Metro bus rides Retirement contributions Paid vacation, sick time, and holidays Career growth & professional development Please visit our Human Resources (HR) website at to learn more about the total benefits offered when you join our team! Purpose The Senior Technical Support Specialist position is one of the first points of contact for technology support and solutions within University Housing and Dining (UHD). They provide computer desktop end‑user support and audio‑visual support by leveraging technical abilities to problem‑solve and assist the day‑to‑day operations of UHD. They assure computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio‑visual equipment to ensure optimal performance. Responsibilities Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end‑users. Understand technology issues by listening, asking follow‑up questions, taking detailed notes, and researching and solving problems. Always provide excellent customer service. Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers. Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals. Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned. Assist with IT inventory. Required Qualifications High School graduation or GED. Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office. Three years of demonstrated experience in IT customer service and/or help desk environment. Knowledge of directory services and remote access tools. Knowledge of computer and peripheral operations, installation, and troubleshooting. Preferred Qualifications Experience managing a Citrix Virtual Desktop Environment. Experience supporting systems remotely. Experience supporting clients on‑site/in‑person. Excellent problem‑solving and time‑management skills. Demonstrated ability to learn quickly. Demonstrated ability to take initiative and prioritize multiple projects. Driving Required This job requires a class “C” operator's driver's license. The applicant selected must provide a current three‑year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre‑employment, post‑accident, reasonable suspicion, random, return‑to‑duty, and follow‑up drug and alcohol testing). Salary Range $67,000 + depending on qualifications Working Conditions May work in all weather conditions May work in extreme temperatures May work around standard office conditions May work around electrical and mechanical hazards Repetitive use of keyboard at a workstation Use of manual dexterity Climbing stairs Climbing ladders Lifting and moving Work Shift Monday – Friday, 8:00 AM – 5:00 PM. Hours and days may vary due to business needs. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification If hired, you will be required to complete the federal Employment Eligibility Verification I‑9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E‑Verify E‑Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] Compliance Employees may be required to report violations of law under TitleIX and the JeanneClery Disclosure of Campus Security Policy and Crime Statistics Act (CleryAct). If this position is identified a Campus Security Authority (CleryAct), you will be notified and provided resources for reporting. Responsible employees under TitleIX are defined and outlined in HOP‑3031. The CleryAct requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA2.206, Austin, Texas78701. #J-18808-Ljbffr