Claims Coordinator (Case Manager)

Trustpoint is excited to partner with a legal services organization in their search for a Claims Coordinator (Case Manager). This direct hire role is onsite in Newark, NJ, Monday through Friday from 9:00 a.m. to 6:00 p.m., with parking or commuter benefit reimbursement provided. The Claims Coordinator serves as a key point of contact for existing claimants, confirming and verifying claim information, answering additional questions, and ensuring each interaction is professional, empathetic, and efficient. This role is critical in moving claims forward and providing a high-quality client experience, while supporting attorneys, paralegals, and the case management team.

Responsibilities

• Deliver professional and empathetic service during client interactions, ensuring clients feel heard and supported
• Confirm and verify all detailed claim information while collecting additional claim-related information with precision
• Monitor and maintain quality assurance standards for all claim interactions and documentation
• Approach every interaction with urgency, attention to detail, and service excellence
• Clearly explain next steps and transition clients to the Case Management team, including paralegals and attorneys

Qualifications

• Customer service experience, with the ability to assist clients in moving their claims forward
• Professional telephone etiquette with clear, courteous, and informative communication
• Strong verbal and interpersonal communication skills and active listening
• Excellent written communication, including grammar, spelling, and punctuation
• Strong organizational skills, time management, and task prioritization
• Comfortable managing multiple inquiries and tasks simultaneously
• Ability to work independently and collaboratively with attorneys, paralegals, and administrative staff
• Adaptability in a dynamic, fast-paced, high-volume environment
• Strong emotional intelligence, including empathy, self-awareness, and social skills

Preferred Qualifications

• Law firm or legal industry experience
• Insurance, healthcare, or medical administration experience
• Familiarity with CRM systems (Salesforce), VoIP platforms, and electronic signature tools
• Contact center or call center experience
• College degree preferred but not required
• Bilingual abilities a plus

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Compensation is commensurate with experience and education and is expected to be 50-55k annually. Additionally, there is an incentives bonus program of up to an additional $900 on a bi-weekly basis, based on internal metrics.
Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.