Customer Service Representative (UHealth Wellness Center)

Part-time Customer Service Representative

The Department of Medical Wellness & Recreation has an exciting opportunity for a Part-time Customer Service Representative to work in Miami, FL. The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail.

Responsibilities include:

• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.
• Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed.
• Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Minimum Qualifications:

• High School Diploma or equivalent
• Minimum 1 year of relevant experience
• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze and solve a variety of problems.
• Ability to process and handle confidential information with discretion.
• Ability to work evening, nights, and weekends as necessary.
• Proficiency in computer software (i.e. Microsoft Office)
• Supports and enforces all UHealth Fitness and Wellness Center policies.
• Facilitates front desk check-in procedures for facility visits, personal training sessions, fitness classes, and other programs.
• Provides tours to prospective members.
• Processes payments for pro-shop sales, membership enrollments, and wellness programs.
• Reports facility/operational issues to management, housekeeping, and security.
• Provides information regarding proper and safe use of fitness equipment.
• Performs routine maintenance of fitness floor and equipment.
• Answers questions and provides customer service to all patrons.
• Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth Campus Security as needed.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.