Visitor Control Specialist

Visitor Control Specialist

The Visitor Control Specialist serves as the primary point of contact for all visitors at the WCF Processing Center. This role is responsible for processing Visitor Access Requests (VARs), issuing temporary visitor badges, maintaining accurate badge inventories, and ensuring all access is granted only to authorized individuals. The position requires a high level of professionalism, attention to detail, and the ability to meet strict timeliness and security standards.

Duties & Responsibilities:

• Process Visitor Access Requests (VARs) and issue temporary visitor badges within 5 minutes of arrival.
• Maintain daily badge inventory and reset default access at the end of each shift.
• Verify identities and ensure only authorized individuals are granted entry.
• Document and report any access discrepancies, violations, or security concerns.
• Provide professional, courteous customer service while enforcing security protocols.
• Perform accurate data entry and maintain access control records.
• Other duties as assigned

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of access control and perimeter security procedures
• Knowledge of identity verification and visitor authorization processes (VAR)
• Strong customer service and professional communication skills
• Accurate data entry and record-keeping skills
• Ability to follow strict security procedures consistently
• Ability to remain calm, alert, and professional in high-traffic or high-pressure situations

Minimum/General Experience:

• Must be a U.S. Citizen with the ability to obtain and maintain a favorable client specific adjudication
• 3-5 years of experience in visitor and access control.
• Intermediate computer skills, including data entry and use of access control systems.

Minimum Education:

HS Diploma, or equivalent

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.