Mitigation Department Manager

Job Description

Job Description

Are you a leader with experience in the Restoration industry? 
Come join a company where your value will truly be appreciated. 

ServiceMaster Restoration by David recognizes that too often employees compromise being valued in the workplace for a paycheck. With the right organization, and the right environment, you can have both!

Position Overview:

• A successful Mitigation Manager leads by example in performing quality mitigation and remediation work, while motivating his/her crews to do the same.
• You are key to the training and motivation of all operational personnel. Take care of your employees and they will take care of our customers.
• Build relationships with legacy client base (adjusters and others) and promote a culture of sales where every employee considers themselves a salesperson simply by performing EXCEPTIONAL work. 
• at SMRD, we give you authority equal to your responsibility. Show your ability to make wise decisions in the best interests of the company and enjoy autonomy in the way you lead. 
• A strong work ethic and people skills will ensure success and satisfaction in your career in this “recession proof” disaster restoration industry.

Job Responsibilities:

• Knowledge of disaster restoration, water and fire mitigation and mold remediation, etc. Certified individuals preferred but not required. If you’re the right individual, we will get you certified. 
• Schedule job assignments.
• Perform estimates, or scrub the estimates created by others on the team.
• Meet with customers, educate, answer questions and resolve concerns.
• Problem solve and teach others to avoid drama within the workplace.
• Provide training for those whom you manage and ensure excellent execution of standard operating procedures (SOP’s).
• Ensure regular safety training
• Perform or manage others who perform QA and moisture/equipment checks as needed.
• Participate in our on-call rotation, receiving calls to dispatch crews to after-hours and weekend emergency losses.
• Interface with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• Inspect jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Resolve issues with customers communicates customer issues, daily job activities with key company staff

• Enforce policies within company employee handbook. 

Job Requirements:

• High school graduate or equivalent.
• Valid driver's license and satisfactory driving record.
• Good verbal and written and communication skills.
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.
• Communicates customer issues, job activities with key company staff.
• Drug/Alcohol/Tobacco free required.

Certifications are preferred, but not required:

• ASD – Applied Structural Drying Technician.
• FSRT – Fire & Smoke Restoration Technician.
• OCT – Odor Control Technician.
• WRT – Water Damage Restoration Technician.

Physical Demands and Working Conditions:

I ncumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions.

Compensation and Incentives:

• $1,000 Start up bonus potential after 90 days of employment.
• 75k-90k plus bonuses and overrides
• PTO Accrual.
• Health Insurance.
• Opportunities for advancement/training/certification.
• Monthly team building luncheon or activity.
• Cell phone allowance.
• Company vehicle for work transportation.