Patient Services Associate - Bristol - Full-Time - Bilingual (Spanish & English) - $21.00/hr

Patient Service Associate

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role and Responsibilities:

• Patient Experience: Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
• Insurance: Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
• Phones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
• HIPAA: Consistently ensure and maintain patient confidentiality
• Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

Qualifications:

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, required
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Proven ability to multi task
• Problem solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Physical Requirements/Work Environment:

• Hours will vary; dependent on site needs
• One Saturday shift per month required
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

Location: Community Health Center of Bristol

State: Connecticut

Time Type: Full time