Systems Engineer I

Systems Engineer I

Job Title: Systems Engineer I Location: Seattle Admin, Hybrid 3 days in office, 1 remote Salary Band: $85,000 – $100,000

Position Summary

We are hiring a Systems Engineer I to own day-to-day systems operations and escalated technical support across our environment. You will keep production systems healthy and reliable, resolve issues that come to you from the helpdesk, and support our infrastructure modernization work as it rolls out. This is a strong fit for someone who has outgrown a helpdesk or desktop support role and is ready for server-side ownership, with senior engineers close by to learn from.

Roles & Responsibilities

• Take ownership of technical issues escalated beyond the helpdesk, drive them to resolution, and document root cause and fixes
• Perform day-to-day systems operations: patching, backup and restore verification, monitoring and alert response, and server and endpoint health checks
• Administer Windows Server and virtualized workloads across the datacenter and store environments
• Handle identity and directory work — user provisioning and deprovisioning, group and permission management, MFA and access hygiene
• Provide remote systems support to 24 retail locations, including site infrastructure and connectivity issues, and coordinate on-site work when needed
• Build and maintain operational documentation and runbooks Support infrastructure projects, including virtualization platform migration and identity rollout work
• Participate in scheduled maintenance windows and an on-call rotation

Job-Specific Qualifications

• 1–3 years of experience in systems administration, IT operations, or a senior helpdesk/desktop support role with server responsibilities
• Working knowledge of Windows Server and Active Directory, including users, groups, Group Policy, DNS, and DHCP
• Hands-on experience with at least one hypervisor (VMware ESXi, Proxmox, or Hyper-V)
• Solid networking fundamentals: VLANs, routing, firewalls, VPN, and multi-site connectivity troubleshooting
• Scripting ability for automating routine tasks PowerShell preferred; Bash or Python also welcome
• Clear written communication and a habit of documenting your work
• Good judgment about what you can resolve on your own and what needs to be escalated

Other / Preferred Qualifications

• Experience supporting multi-site or retail environments
• Exposure to Proxmox VE, KVM, Linux administration, or ZFS/Ceph storage
• Experience with Microsoft 365 / Entra ID, SSO, conditional access, or MFA tooling
• Backup and disaster recovery tooling experience (Veeam, Proxmox Backup Server, or similar)
• Familiarity with ticketing and monitoring platforms
• Relevant certifications (CompTIA Network+ or Server+, Microsoft, Linux Foundation) or equivalent practical experience

Minimum Education

Bachelor's degree in computer science, information technology, or a related field — or equivalent professional experience. Demonstrated work carries more weight than credentials.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.