Systems Engineer

Comptroller Technology GroupThe Comptroller Technology Group (CTG) delivers critical IT services to ensure the smooth operation of daily business activities while supporting the strategic objectives of both the Office of the Comptroller and the Commonwealth of Massachusetts. CTG is tasked with maintaining and enhancing essential enterprise-wide systems that underpin state operations, including MMARS/LCM (the Commonwealth's financial systems), CTHRU (the transparency platform for government spending), and VendorWeb (the payment portal for state vendors). CTG plays a pivotal role in managing several key relationships, including the Executive Office of Technology Services and Security (EOTSS), over 150 state departments, and external vendors.Position SummaryCTR is seeking a Systems Engineer to join our team and ensure IT support for the organization. This position will ensure the reliability, security, and scalability of CTR's mission-critical platforms and infrastructure. The role designs and operates hybrid Microsoft and AWS environments, engineers automation and integrations, and leads migrations, tuning, and operational risk reduction. This position will report to CTR's Deputy Chief Information Officer & Chief Technology Officer.Specific DutiesDesign, implement, and operate enterprise systems to meet availability, performance, and security targets. Monitor and tune services and dependencies.Engineer identity and access solutions (Entra ID, SSO, app registrations, conditional access).Administer Windows Server and desktop fleets. Manage large IP spaces and VLANs. Support core services including print, file, and name resolution.Script and automate operational tasks and integrate systems via APIs and webhooks.Plan and execute migrations (on-prem/cloud), including dependency mapping, runbooks and rollback.Administer databases and data services (SQL Server, Oracle, Amazon RDS).Implement and validate backup/restore strategies and disaster recovery (Veeam, Wasabi).Investigate incidents and restore service under pressure, then lead post-incident fixes to prevent recurrence.Publish SOPs/Knowledge Articles, produce clear diagrams and job aids for technical and non-technical audiences.Collaborate with state IT partners and vendors to resolve cross-boundary issues and improve service.Participate in project meetings and communicate results to appropriate stakeholders.Ensure adherence to technical policies, standards, and best practices.Evaluate existing environments, recommend, and create optimal performance standards, policies, and procedures.At times, this position will be required to physically move equipment. The candidate should be able to lift 50 lbs or in some cases more, with assistance.Perform related duties as assigned or required to meet team, department, and organization goals and objectives.Required Qualifications5+ years professional IT experience operating enterprise environments, including hands-on systems engineering/administration.Microsoft Entra hybrid, SSO configuration, and application integrations.Microsoft Intune and Defender configuration and administration.Windows Server and desktop administration on-prem and in AWS EC2.Network fundamentals (routing, DNS/DHCP, segmentation).SQL Server, Oracle, and Amazon RDS fundamentals.Working knowledge of AWS IAM roles/policies.Backup/restore operations and DR runbooks.Experience with ticketing/service management (ServiceNow, Jira, Freshdesk).Excellent interpersonal and communication skills.Ability to work independently, exercise sound judgment, and make decisions.Preferred QualificationsPrior work in government, higher-ed, or financial services/fintech environments.Security operations experience with SIEM and orchestration (Microsoft Sentinel, Splunk).Experience authoring enterprise SOPs/standards and conducting technical training.Power BI reporting for operational metrics and executive visibility.Able to script in PowerShell and proficient with GitHub.Minimum Entrance RequirementsAt least five (5) years of full-time professional experience in an IT department, with substantial responsibility for enterprise systems engineering/administration.Availability for occasional nights/weekends and participation in an on-call rotation.Contributes to a positive and respectful workplace defined by competence, integrity, and collaboration.Commitment to DiversityCTR is committed to building a diverse staff at all levels across its entire agency.