Billing & Collections Manager (BOM)

JOIN TEAM TRILOGY At Trilogy, you’ll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long‑term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you’re supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive! POSITION OVERVIEW A Business Office Manager is responsible for overseeing the billing, collections and financial operations of the health campus. They handle financial tasks such as receiving and depositing payments, making collections calls and issuing letters, discussing payment arrangements with account holders, and working with Medicare, Medicaid and insurance companies on eligibility, claims and reimbursements. KEY RESPONSIBILITIES Hands‑on billing and collections for all of the campus payer types Assists families through the Medicaid determination and eligibility process Manages monthly billing processes for all payer classes in an accurate and timely manner Posts cash payments received in a timely and appropriate manner to the correct resident account Establishes and maintains systems that impact census records, accounts receivable and resident personal/financial information Participates in campus leadership responsibilities such as meal manager and manager on duty rotations QUALIFICATIONS High school diploma or GED/HSE preferred 1–3 years of relevant experience preferred LOCATION Kingston Residence of Hickory, 904 2nd Street NE, Hickory, NC. BENEFITS Our comprehensive Thrive benefits program focuses on your well‑being, offering support for personal wellness, financial stability, career growth, and meaningful connections. Medical, Dental, Vision Coverage – Includes free virtual doctor visits, with coverage starting in your first 30 days. Get Paid Weekly + Quarterly Increases – Weekly pay and regular quarterly wage increases. Spending & Retirement Accounts – HSA with company match, Dependent Care, LSA, and 401(k) with company match. PTO + Paid Parental Leave – Paid time off and fully paid parental leave for new parents. Inclusive Care – No‑cost LGBTQIA+ support and gender‑affirming care coordination. Tuition & Student Loan Assistance – Financial support for education, certifications, and student loan repayment. ABOUT TRILOGY HEALTH SERVICES Since our founding in 1997, Trilogy has been dedicated to making long‑term care better for our residents and more rewarding for our team members. We’re proud to be recognized as one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment. #J-18808-Ljbffr