Team Captain Endzone & Loyalty (Front End)

Overview Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. As a Team Captain – Endzone & Loyalty, you will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Job Duties & Responsibilities Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private‑label credit card enrollment, etc.). Contribute to the development of 30‑60‑90 day plans to support business priorities for assigned department(s) with the store manager and assistant store manager. Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc., in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, front‑end and cash office functions, teammate supervision, etc. Daily/weekly communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals, including developing effective schedules for direct reports to meet athlete traffic demands. Build and lead a strong, effective team that successfully delivers positive athlete experiences; this includes sourcing, interviewing, hiring, onboarding, and retaining the appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Perform performance management, including annual reviews and promotional recommendations, and hold teammates accountable for compliance with policies, procedures, and termination recommendations. Create a store environment where everyone, both teammates and athletes, is always welcome and treated with respect. Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable. Qualifications High School Diploma or Equivalent. 1–3 years of experience. Previous retail/customer‑facing experience required. Previous people leadership experience preferred. #J-18808-Ljbffr SwiftCruit