APP Claims Agent

Job Description

Job Description

Job Summary

The APP Claims Agent is pivotal in managing Accident Protection Plan claims, ensuring efficient processing and high-quality customer service. This role involves detailed claims handling, documentation, and collaboration with internal and external stakeholders.

Compensation: $17 an hour

Detailed Responsibilities:

• Process APP claims, including vehicle receipt, documentation, and negotiation with insurance providers.
• Provide exceptional customer service, addressing queries and concerns with professionalism.
• Maintain accurate weekly reports on pending claims, aiming for expedient resolutions.
• Collaborate with General Managers for claim approvals or denials and engage with salvage companies as needed.
• Ensure adherence to claims processing standards and company policies.
• Other duties and responsibilities as assigned by your direct manager.
• Follow company policies and procedures and support company mission, vision, values and standards of ethics.
• Daily attendance required to ensure all duties are completed in a timely fashion.

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