Travel Sales Manager

Overview At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. While this territory is anchored in Utah, the Travel Sales Manager will also oversee team members in Montana, Wyoming and Alaska. Travel Sales Manager – Essential Functions This role manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors. Drives travel sales revenue through management of team and relative goals Coaching to achieve desired sales productivity and growth, as well as to overcome challenges Analyzes sales and industry trends to capitalize on opportunities Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals Sets sales goals in conjunction with business line and holds team accountable for reaching goals Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management Identifies process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management Builds relationships with industry representatives, vendors, local community leaders, and travel professionals to facilitate sales growth and provide enhanced value to members Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits, etc. Keeps staff informed of industry changes, agency and Club changes, and vendor requirements Establishes appropriate staffing levels for locations and remote teams; manages employment processes including hiring, training, and motivating a driven, positive team with performance management Works with Managers to oversee day-to-day performance of Counselors Assists in development and execution of training and ensures that Club policies and procedures are followed Knowledge And Skills Strong sales coaching skills Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills Strong negotiation and analytical skills Proficient in customer issue resolution Ability to work an extended hour schedule as necessitated by business need Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns Education, Competencies, Certifications/Licenses Minimum Qualifications Bachelor\'s plus 5 years/High School diploma plus 9 years of travel sales & service experience 3+ years of supervisory/management experience Required Valid driver\'s license Working Environment / Minimum Physical Requirements This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Compensation Range for Utah: $100,674.00 - $125,841.00. Benefits (selected examples) Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership Auction Product Discounts Tuition Reimbursement Program Note: Some content related to benefits appeared twice in the original description; this refinement presents a single consolidated Benefits section. #J-18808-Ljbffr