Front Desk Agent -Hocking Hills Lodge

Job Description

Job Description

Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly & welcoming personalities for Front Desk Agent positions.

Hocking Hills Lodge and Conference Center is a 81-room lodge with 40 cabins, a full-service restaurant/lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at  

Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.

• Join an exciting, team-building, and career-oriented work environment.
• For full-time candidates - full medical, dental, vision plan available after 60 days
• Pay Rate ranging from $14.00 - $15.00/hour depending on experience
• PTO after 1 year
• Holiday Pay (including your birthday!)
• 401(k) Retirement Savings Plan
• Room, food & retail discounts
• Ongoing Training and Career Development

To begin, Front Desk Agents will be responsible for check-in/check-out of the current 40 cabins on the property along with making reservations for the brand new lodge.  Front Desk Agents will move into the Lodge and be responsible for all responsibilities below.

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations; manage online guest check-ins, up-sells, and guest engagement system
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications:

• Prior experience as a Hotel Front Desk Agent, Receptionist, or other customer facing role
• Experience with computers, copiers, faxes and other office equipment
• Previous experience with answering multi-line telephones
• Customer service experience
• Excellent communication and organizational skills

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.