Senior Station Manager

AMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). They manage and lead a team of Operations, Area and Shift Managers, coach and mentor the team to ensure performance objectives are met, build positive employee relations, and develop leadership bench strength. Key Responsibilities Overall safety, quality, performance, customer experience and people development for all delivery station operations. Drive vision for station team and create quality, process change, lean initiatives to meet and exceed the business plan. Problem‑solve gaps between performance and goals. Set and clarify requirements and expectations for Operations, Area and Shift Managers; measure performance, provide feedback and hold Ops Managers accountable. Manage an environment for delivery of Amazon orders directly to customers, operating 24/7. Maintain day‑to‑day relationships with multiple Delivery Service Providers (DSPs). Present operational metrics regularly to the senior leadership team. Hire and develop top talent; implement a talent plan including acquisition, performance, career management, learning and development, succession planning, and employee engagement. Leverage the Operations, Area and Shift Managers by sourcing and nurturing ideas, incorporating them into improvement plans. Cultivate a strong culture and engagement throughout all levels of the delivery station team. Take proactive steps to ensure best practices are shared across departments, shifts and the network. Collaborate with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to secure support and resources for projects and initiatives. Basic Qualifications Bachelor’s degree or equivalent. 7+ years’ direct management experience in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment. Track record of delivering performance and financial results in high‑pressure environments. Experience with performance metrics, process improvement and lean techniques. Experience with full lifecycle staffing: interviewing, hiring, performance management, promotions and terminations. Strong analytical capability; proven ability to analyze data and devise solutions for operational problems. Excellent communication skills in local language and English, written and verbal. Experience managing third‑party resources on a regional/national scale. Experience managing contingent workforce in a business with peak seasons. Flexibility to work a variety of hours, including overnight, weekends and holidays. Preferred Qualifications Degree in Engineering, Operations or related field; MBA preferred. Experience in a startup environment. Ability to handle changing priorities and exercise good judgment in stressful situations. Interest in long‑term career development. Legal and Equal Opportunity Statements Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including the responsibilities listed above, and the ability to adhere to company policies, exercise sound judgment, manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Benefits Our package includes sign‑on payments and restricted stock units (RSUs). Compensation is determined based on experience, qualifications, and location. The benefits package includes health insurance (medical, dental, vision, prescription, basic life & AD&D insurance, optional supplemental life plans), employee assistance program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Accommodation Request If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr