Associate Director of Council Performance

Overview Manages council health and retention initiatives. Manages council mergers, reactivations, deactivations, and dissolutions. Conducts comprehensive analysis of council health statistics and manages recovery actions for distressed councils. Manages new council processing and onboarding. Manages the collection and analysis of Annual Report on Council Status submissions from district deputies. Manages the Coordinator of Council Services who oversees three direct reports responsible for council support services for Fraternal Operations, departmental customer service guidelines, and overall improvements in council leader experience. This includes responding to incoming phone calls and emails, as well as processing refund applications, fraternal forms, and affiliate member lists. Core Responsibilities Work with external and internal stakeholders to reactivate, merge, or dissolve suspended and inactive councils. Manage strategies to measure council health and provide actionable data to fraternal leaders. Analyze Annual Report on Council Status submissions and make recommendations for improved council performance. Develop and manage strategies for onboarding new and reactivated councils. Coordinate strategies to bring councils pending suspension back into good standing. Manage the Coordinator of Council Services to ensure the successful execution of his responsibilities. Maintain council officer and director listings. Communicate with fraternal leaders in the field to gather missing information. Participate in Knights of Columbus meetings, conferences, and conventions. Skills and Qualifications Knights of Columbus membership required. Knowledge of the laws, policies and procedures of the Order. Effective oral and written skills. Analytical and problem‑solving skills. Understanding of database design, cleaning and validation, and office automation. Organizational skills. Customer service orientation. 3–5 years of data analytics and reporting experience; 3–5 years of client relations experience or equivalent combination of training and experience. Education BA or BS degree with emphasis in Business, Communications or Marketing. Compensation The wage range for this role takes into account a broad array of factors. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. A reasonable estimate of the current range is $89,500 – $110,000. Authorization to work in the United States Authorization to work in the United States is required. This position is not eligible for visa sponsorship. Physical Demands Must be able to remain in a stationary position for a majority of the workday. Employee Benefits 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules. Professional development: certifications, designation, and tuition reimbursement. Retirement benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company. Health and wellness: Short‑term disability and term life insurance fully paid. Up to 12 weeks of childbirth leave under STD policy. One week of fully paid parental leave for all new parents, including adoptive and foster parents. A variety of health insurance options, including premium‑level family coverage and a pre‑tax Health Savings Account with employer contributions. Long‑term disability insurance; dental insurance; vision insurance; health club membership reimbursement; employee assistance program. #J-18808-Ljbffr Knights of Columbus