Large Loss Project Manager

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With over 40 territories across Michigan, Indiana, Illinois and Florida, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.


Do you love helping people through difficult situations?
Then don't miss your chance to join our team as a Restoration Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO !

As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

The Project Manager (PM) directs all operations of a designated commercial large loss project and provides the primary single point of contact for all materially interested parties. The Project Manager is accountable for the project's execution and completion including production, safety, communication, completion timelines, and maintaining a good Brand appearance.


Responsibilities

• Utilizes loss details (e.g., type of loss, occupancy type, approximate square footage affected) to begin preparing the mobilization of resources.
• Conducts a walk-through of project sites, focusing on safety, business interruption (BI) needs, customer concerns, and stabilization and emergency service needs.
• Establishes safety, stabilization, business interruption, and emergency services plan for the commercial site.
• Communicates with the customer and key stakeholders to share progress and next steps.
• Directs the efforts of all assigned personnel.
• Ensures all work and time is accounted for from the very beginning of the project.
• Develops the full scope of services for the entire project.
• Creates and finalizes resource need timelines, the project organizational chart, projected milestones, and defining the detailed project tasks and work orders.
• Reviews the full scope of services with the Project Coordinator/Owner prior to submitting the full scope to the client.
• Conducts daily management meeting with the assigned management personnel.
• Ensures the operations of the project are completed, documented, and communicated properly to all parties.
• Addresses customer needs daily as the job progresses.
• Defines all daily work orders for all assigned personnel on site.
• Evaluates the progress of the project daily.
• Conducts daily review (end-of-day meeting) with the assigned personnel regarding project management, project accounting, health and safety, and resource coordination.
• Provides problem-solving solutions for all site aspects, as necessary.
• Directs all efforts of the commercial large loss project.
• Ability to travel extensively by automobile and/or airplane, must have valid driver's license.
• Perform other job duties as assigned.

Qualifications

• Experience in cleaning/restoration preferred
• Bachelor's degree in Business, Construction Management, Project Management, or equivalent combination of education and relevant work-related experience.
• Minimum 5 years' experience in property and casualty claim adjusting and/or restoration, reconstruction experience including commercial large loss.
• Proficient with the Microsoft Office Suite Applications..
• Detailed oriented with an emphasis on project management.
• Excellent oral and written communication skills. Able to present information to other individuals and groups.
• Exceptional organizational skills to ensure proper workforce utilization, documentation completion, and overall time management.
• Advanced problem-solving skills including proper handling of complex scheduling issues, demanding customer requests, and critical conflict resolution.
• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), Applied Structural Drying (ASD), and Commercial Drying Specialist certification or ability to obtain within two (2) years of employment.
• Ability to travel locally and out of state as necessary
• Ability to successfully complete a background check subject to applicable law and a pre-employment drug screen.

Physical & Work Environment Requirements

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects
• This is a full-time position with working hours varying between 7:00 a.m. and 7:00 p.m., Monday-Friday, 40 hours per week minimum, with some weekend and/or holiday work required.

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program