Medical Assistant 1, SCCC

CORE JOB SUMMARY

The Medical Assistant 1 performs multi-skilled tasks to assist the medical providers. The Medical Assistant 1 assists patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The Medical Assistant 1 provides hands‑on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The physician in charge may delegate the tasks to oversee the MA 1 to a Nurse or Designee in charge of the unit/clinic. The incumbent adheres to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The role provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The Medical Assistant 1 works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.

CORE JOB FUNCTIONS

1. Utilizes creative methods to support patient’s individual needs and respect patient’s spiritual beliefs, faith, and practices.
2. Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, providing emotional support.
3. Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed.
4. Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.
5. Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.
6. Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA).
7. Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statutes, rules, and regulations. Incorporates protocols and standards of care into daily practice.
8. Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem.
9. Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.
10. Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.
11. Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures.
12. Perform vital signs, EKG, phlebotomy, and document in patient’s medical record.
13. Cleans and/or sterilizes medical instruments while observing principles of sterile technique. Schedules patients for tests and completes required forms for laboratory work.
14. Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties.
15. Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

Education: Required

• High school diploma or equivalent
• Medical Assistant certificate of completion from a program or institute accredited by a regional or national accreditation agency, approved by the US Department of Education, or affiliated with an approved accrediting body. Work experience may be accepted in lieu of a Medical Assistant education certificate; however, a post-education Medical Assistant certification must be presented or obtained.

Certification and Licensing: (Proof upon application):

• Required Credentialed Medical Assistant certification from a recognized accrediting or certifying body organization (See approved Certifications listed below). Certified Medical Assistant (CMA) - Certification from American Association of Medical Assistants (AAMA)®
• Registered Medical Assistant (RMA) (Certification from American Medical Technologists (AMT)
• Certified Clinical Medical Assistant (CCMA) (Certification from National Healthcare Association (NHA)
• National Certified Medical Assistant (NCMA) credential is accredited by the National Commission for Certifying Agencies (NCCA)
• Nationally Registered Certified Medical Assistant (NRCMA) obtained by the National Association for Health Professionals. (NAHP)
• *Note: If the Medical Assistant has not obtained a recognized Credentialed Medical Assistant certification at the time of hire, certification must be obtained within 12 months of the date of hire as a condition of continued employment.

Experience:

• No previous experience

Additional certificates of completion:

• Active American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers
• HIV & AIDS Certificate: Florida HIV/AIDS Healthcare Professional Continuing Education (CE) Certificate
• High School Diploma or equivalent/relevant experience, certification or license

Knowledge, Skills, and Attitudes:

• Strong, effective communication skills with patients, families, and the clinical team
• Ability to adapt and exhibit flexibility to handle new, different, or changing environments
• Demonstrates strong time management skills to prioritize and act proactively
• Ability to uphold professional ethics and maintain patient confidentiality

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.