DoD SkillBridge: Customer Service Engineer I

Job Description
DoDSkillBridge Internship: Customer Service Engineer I
SkillBridgeHost Company: Siemens Healthineers (Varian)
SkillBridgeProvider: Vets2PM LLC
Location: Remote (must be able to work/live in the Dallas, TX Region)

Applicantsmustbe active-duty U.S. Military Memberswho qualifyfor theDoD SkillBridge Program.

To Apply:

1. Goto complete the SkillBridge interestform.
2. Returnto this posting and click 'Apply'.

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer I.

Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Siemens Healthineers supports hospitals and clinics by keeping critical medical imaging equipment-such as MRI and CT scanners-operating safely and reliably. These systems play an essential role in diagnosing and treating patients.

As a Customer Service Engineer , you will be responsible for maintaining and repairing this equipment at customer sites within your local service area. Your work will include troubleshooting technical issues, performing routine maintenance, replacing parts, and documenting service activities. You will also work directly with hospital staff to ensure equipment is functioning properly and used effectively. This role is hands-on and field-based, combining technical problem-solving with customer interaction. You will receive structured training, tools, and ongoing support to build your skills, even if you are new to the healthcare industry. Success in this role requires a strong interest in technology, the ability to work independently, and a commitment to professionalism and safety. Most importantly, your work will have a direct impact on patient care by helping ensure that vital medical equipment is available when it is needed most.
Service Area - Houston, TX Region
Shift Requirements after onboarding/training for this role:M-F, 8:00 AM - 5:00 PM

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for:

• You will be servicingImaging Equipment inthe Dallas, TX area. Customer ServiceEngineer Level based on prior experience.
• You are in a field-based, customer-facing role thatprimarily installs, services, maintains and modifies Siemens' imagingequipment at customer sites.

• You will be responsiblefor delivering both timely and effective repairs as well as adequatetraining of operators to ensure optimal system performance, resulting insuperior customer satisfaction.
• You will managefinancial performance within their territory, meeting or exceeding budgetfor revenue generation, expense control and inventory management.
• You will manage companyassets to include a company car, cell phone, computer, tools, inventoryparts, etc.
• Establish and maintainproper business relationships with customers and peers, as well asperforming necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• You have knowledge andexperience performing service, preventative maintenance and modificationson Medical Imaging Equipment at customer sites with minimal supervision
• You have the abilityand experience to establish and maintain proper business relationshipswith customers and peers, as well as performing necessary administrativeduties accurately.
• You have experience intesting, repairing and maintaining capital medical equipment
• You have strongcustomer service and communication skills
• You are proficient inthe use of tools and service test equipment

Required skills to have for the success of this role

• Minimum high schooldiploma, Technical Degree or equivalent experience.
• 1-2+ Years of fieldservice experience is desired.
• Must be proficient inthe use of tools and service test equipment, with the ability to work bothindividually and in an established team setting.
• You have strongcustomer service and communication skills.
• Ability to travel andprovide service in assigned geography; willingness to participate in anon-call rotation after training and certification.
• Valid driver's license,ability to drive independently day and night, and good driving recordrequired.
• Physical Requirements:Lifting 50lbs (floor to above waist/head), walking, ladder/stepstoolclimbing, bending, twisting, sitting work, squatting work, standing work,high-reach, fine grasping manipulation, good vision, and ability to workalone.

Training you will receive :


Service Operations & Ticket Management, Basic Networking & IT Fundamentals, Diagnostic Imaging Equipment Fundamentals, Safety, Compliance & Regulatory Training, Customer Interaction & Professional Skills, Shadowing & Hands-On Field Experience.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you wish to find out more about the specific position before applying, please visit:

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

"Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."


As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Compensation target if hired after internship (this is a target and may differ based on experience, skills, and internship performance: $63K - $72K per year).

Vets2PMProvides:

• Mentorship andguidance via weekly SkillBridgeIntern ZoomMeetings.
• PMFundamentals course, Resume writing, LinkedInoptimization,and interview skills course.
• Other free resources,including an electronic copyof 'How to Speak CivilianFluently'.

Other:

Notallinternships include certificationtraining by Vets2PM, asmany host companies includetheir own internship-focusedtraining instead. Ifselected for an internship with Vets2PMplease read yourapproval email, letter, and training plan to besure youunderstand what is included in yourinternship.