Director, Product Management for Customer Engagement Platform [Remote]

We are seeking an accomplished Director of Product Management to lead the Customer Engagement Platform (CEP) product organization at Gen Digital. CEP powers licensing, identity, and customer-facing experiences across Gen’s multi-brand portfolio, including Norton, Avast, LifeLock, AVG, Avira, and CCleaner, serving hundreds of millions of users worldwide.

As a senior member of the product leadership team, you will own the end-to-end product strategy and roadmap for licensing infrastructure, identity backend platforms, and the next-generation customer portal. You will work in close partnership with Engineering, Design, Data, Finance, and Commercial stakeholders to deliver platform capabilities that drive acquisition, retention, and monetization at scale.

• Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, spanning licensing infrastructure, identity backend services, and the next-generation customer portal, while ensuring alignment with Gen’s commercial objectives across eCommerce, subscriptions, and renewals.
• Lead, mentor, and grow a team of product managers by establishing strong product rituals, prioritization frameworks, and a culture of data-informed decision-making across both platform and consumer-facing workstreams.
• Own the product roadmap for Gen’s licensing and entitlement infrastructure, including platform APIs, entitlement models, and licensing lifecycle management covering trial, activation, renewal, and transfer across diverse go-to-market motions, including direct and channel partnerships.
• Drive the identity backend product roadmap, including authentication, account management, and single sign-on across Gen’s brand ecosystem, championing security-first design while delivering high-conversion, low-friction user experiences at global scale.
• Lead the strategy for Gen’s next-generation customer portal, a unified and composable experience serving millions of subscribers, by prioritizing features that drive measurable outcomes in activation, cross-sell, upsell, and retention, while leveraging personalization infrastructure and in-product messaging to deliver contextually relevant experiences.
• Partner closely with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap with go-to-market strategy, pricing models, and customer acquisition and retention goals.
• Serve as the primary product point of contact for CEP across eCommerce, payments, billing, and accounts leadership, navigating complex multi-brand and multi-region dependencies with strong stakeholder alignment.
• Drive the adoption of AI and data-driven experimentation within the product development lifecycle to accelerate delivery velocity and strengthen product intelligence across the platform.
• Lead talent management efforts, including recruitment, mentoring, performance management, and organizational development for a global, multicultural product team.
• Partner closely with Legal, Compliance, and Security to ensure platform adherence to data privacy, licensing integrity, and regional regulatory requirements, including GDPR and applicable identity and consumer protection standards.
• Represent the product function in cross-functional and executive forums, contributing to company-wide strategy and decision-making related to monetization, platform modernization, and the customer lifecycle.

• Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.
• 12+ years of progressive product management experience, including at least 4 years in a senior product leadership role managing product management teams.
• Deep domain expertise in one or more of the following areas: software licensing platforms, identity and authentication systems, or B2C customer portal products, with a demonstrated track record of building platform products that operate at scale for 100M+ users or transactions.
• Experience defining and delivering API-driven platform products in close partnership with engineering organizations, with the ability to engage at the architecture level on licensing entitlements, identity protocols, and portal infrastructure.
• Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization, with a proven ability to influence and align senior stakeholders across Engineering, Commercial, and executive functions.
• Excellent written and verbal communication skills in English, with the ability to translate complex platform trade-offs into clear business impact for executive audiences.
• Experience working in global, matrixed organizations spanning multiple time zones and cultures.
• Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses is highly desirable.
• Experience working across a multi-brand product portfolio with shared platform infrastructure is a plus.
• Exposure to AI-driven personalization, recommendation engines, or agentic product experiences is a plus.