Epic Analyst - Ambulatory

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Client - A leading nonprofit healthcare system delivering innovative, patient-centered care through advanced clinical technology.

Title - Epic Analyst - Ambulatory

Location : Stamford, CT and also from the quad state region.. NJ, NY, CT, RI

Position Type: Full-Time/Permanent

Schedule: 2 Days a Week Onsite

Job Summary:

• The Senior EHR Analyst acts as a business liaison to assigned departments within Client to ensure that Healthcare Information System (HIS) applications function as intended.

• They play a key role in researching and resolving software problems as part of daily operational support.

• The Senior System Analyst works in conjunction with the Team Lead, and other team members with the design and implementation of new HIS solutions, performing training, creating and reviewing documentation; operation and support of assigned HIS applications, databases, interfaces and reports.

• Duties also include performing necessary maintenance to further advance HIS applications; the planning, leading implementation, testing, updating documentation and training on applications; and act as 2nd/3rd level support unplanned downtime and issues escalated through the Service Desk.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

• Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems.

• The Senior EHR Analyst not only understands core system processes / interdependencies for these departments, but trains co-workers and aids in the research of reported issues and the implementation of resolutions.

• Serves on interdisciplinary/hospital committees representing IS in driving the use and application of the electronic solutions

• Identify and resolve workflow issues – propose new workflows to optimize electronic solutions

• Ability to independently troubleshoot and resolve complex business issues and provides systems solutions that improve business operations.

• The Senior EHR Analyst will multi-task across numerous applications.

• Provides ongoing maintenance and advancement of assigned HIS applications, databases, interfaces and reports through effective implementation of solutions, which support the user and application needs of the organization.

• In this capacity, the Senior EHR Analyst is responsible for implementation, testing, training, documentation and ongoing operational efforts of the HIS application software.

• Works effectively as part of a team in resolving issues escalated through the Service Desk in a timely manner.

• Investigates, tests, solves problems with HIS application software, databases, interfaces and reports.

• Provides high level of customer service and appropriate coverage off-hours for critical problems ensuring Service Level Agreements are met.

• Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions.

• Plan, Design, and Implement assigned applications on schedule while assisting the Lead Analysts with the promotion / acceptance of process workflow redesign.

• This effort includes software evaluation, project management, process change, application training, dictionary build, application testing, integration testing, data conversion and production support.

• Assume responsibility for application related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution.

• This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc.

• Active participant of Information Service's PMO responsible for ensuring each project is managed following the standard IS methodologies.

• Additionally, shares in the responsibility for the maintenance of standard project methodologies and procedures.

• Performs other related duties as assigned or requested to maintain a high level of service.

• Completes required continuous training and education, including department specific requirements.

• Demonstrates professional work behavior by following Service Standards and Success factors.

• Complies with departmental organizational policies and procedures and adheres to external agency requirements.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor's degree or equivalent technical training is required.

• Minimum 3 years' experience with appropriate clinical or financial HIS applications support is required.

• Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required.

• Experience with Epic applications strongly preferred.

• Must have software Module Certification or able to obtain within six (6) months of employment.

• Ability to work within a team environment.

• Excellent analytical, problem solving, written and verbal communications skills.

Demonstrates:

• Expertise with healthcare business processes and associated HIS application software necessary to support those processes within an integrated delivery system.

• Expertise in HIS application migration planning, design and implementation.

• Ability to lead multi-disciplinary teams in the execution complex projects

• Knowledge in installation and maintenance of HIS application software.

• Experienced with vendors of services and products relevant to application service environments.

• Proficiency in the MS Office Suite and competency with Microsoft Visio or Microsoft Project.

• Effective documentation skills are essential.

Ability To:

• Analyze and resolve HIS application software, interface and report issues.

• Interact professionally with client community and be committed, helpful, responsive and effective in supporting healthcare applications and activities.

• Ensure the integrity of all Client information and maintain confidentiality of all hospital, employee, and patient information.

• Participate on special projects as assigned.

• Provide administrative reports as required, both periodic updates on activities and project status, as well as special reports in response to user or management inquiry.

• Research means of maintaining system capacity and performance while reducing cost.

• Further the Mission and Philosophy of Client by treating all daily contacts with respect, courtesy and patience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Hospitals and Health Care

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