Quality Improvement Coordinator

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care .

Position Summary:

The Quality Improvement Coordinator is the member of the health center leadership team responsible for assuring that patients consistently receive high-quality and equitable healthcare services in alignment with organizational population health goals. The Quality Improvement Coordinator is responsible for driving improvement projects that lead to better patient health outcomes. This position reports directly to the Business Director at a health centers but has a matrix relationship with Population Health leadership.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Serve as a member of health center leadership team as a quality improvement and population health expert and champion.
• Work closely with Population Health leadership in a matrix management relationship.
• Understand and inform organizational quality goals and approaches.
• Analyze, understand, and improve healthcare systems and health outcomes.
• Use a quality improvement methodology like Institute for Healthcare Improvement Model or Lean to bring structure to improvement work.
• Interface directly with health care providers and team members to drive systems improvement.
• Report on progress toward quality goals at both the health center and organizational level via presentations, publications, and conversations.
• Facilitate meetings and discussions around healthcare quality.
• Participate and serve as a member of a larger network of quality improvement experts across the organization to collect successful interventions and work toward developing approaches that inform standard workflows across the organization.
• Serve as the health center expert in quality related data collection, analysis and turning data into information for action.
• Support health center staff to access population health technology and information and coordinate services for high-risk patients.
• Serve as health center coach for healthcare improvement and process improvement methodologies.
• Support quality improvement projects as needed
• Stay up to date on current thinking related to health care quality, health care disparities, and health equity issues by attending webinars, community meetings and other conferences as identified by business directors.
• Attend staff meetings, in-service meetings and participate in agency committees and task force activities providing expertise in the area of quality improvement as needed.
• Maintain good attendance, be punctual and work full scheduled shifts as a condition of employment
• Demonstrate respectful, professional and appropriate behavior and leadership and communication skills that supports a team-oriented work environment
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery, including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs

Must have's you'll need to be successful:

• Bachelor's degree (BA or BS) from four-year college or university in public health, health administration, or related field and master's degree preferred.
• A minimum of six (6) months of applied healthcare quality improvement experience.
• Equivalent education and experience accepted.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures/reports/documents, or governmental regulations. Ability to write reports and business correspondence and speak effectively in front of groups of employees and clients.
• Work situations are broadly defined, complex and diverse, occasionally unprecedented. Problems have many dimensions and range from innovative thinking in one area to related fields of specialization. Consequences normally evaluated use more formal analytical, planning or process methods and strategies developed for action. Ability to understand basic statistics to help guide and measure improvement projects. Ability to think critically about root cause of quality gaps to inform new projects.
• Demonstrated operating knowledge of computers. Intermediate/Advanced level ability with Word, Outlook and other required software programs. Intermediate skills in Excel or other data analysis software like Power BI. Comfortable working in a remote environment.

If you know about the following it's a plus:

• Quality improvement professional certification or a quality improvement certification from Institute for HealthCare improvement or equivalent formal education and training (like a master's degree in a related field) is preferred but not required.
• Lean certifications preferred but not required.

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer . Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
• Development and Growth Opportunities

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It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.