Scheduling Supervisor

Scheduling SupervisorArtificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Scheduling Supervisor you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.You Will:Ensures Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policiesPerforms continuous monitoring and evaluates Schedulers performance, identifying learning, coaching and training opportunitiesMeasures performance based on key performance indicators (KPIs), such as average hold time, average talk time and average make busy timeProvides feedback to Scheduling Manager with regards to employee performance (ie. performance reviews, QC scorecards, etc.)Triages scheduling activities to ensure smooth and efficient department operationsIdentifies problem areas and initiates problem solving resolutions in collaboration with managementActs as the first point of patient service for escalation callsAssists manager with staffing levels, including assigning work schedules, managing time off requests and timekeeping responsibilitiesActs as primary resources for staff, physicians, patients and Scheduling Manager; maintains accessibility to ensure internal serviceMonitors and communicates to Site/Regional Operations Managers and other members of the Operations team, scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that is provided for the smooth operation of the center.Assist Operations Manager and other Executive Management as needed with special assignments and special projects.Responsibility of supervising the Medical Records team to ensure all tasks and responsibilities are completed in a timely manner and established workflows are being followed may be assigned.Collaborate with the Scheduling Manager and Clinical Operations to implement, troubleshoot and support Medical Records related workflows, if supervising Medical Records team.If You Are:Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.To Ensure Success in This Role, You Must Have:Previous supervisory or lead experience is preferredExcellent verbal and written communication skillsMust be detail oriented and organizedTechnical proficiency in Microsoft applicationsAbility to foster teamwork, inter-personal awareness and initiativeRequires 1-2 years of Medical experience/call center experience and/or a 4 year degreeWe Offer:Comprehensive Medical, Dental and Vision coverages.Health Savings Accounts with employer funding.Wellness dollars401(k) Employer MatchFree services at any of our imaging centers for you and your immediate family.Pay Range: $45,000 to $60,000 annually