Client Services Credit Dispute Investigator

Credit Dispute Investigator

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Working at Mercedes-Benz Financial Services is more than a job it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond beginning day one:

• Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa!
• All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
• Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
• $6k for undergraduate
• $8k for graduate

The Credit Dispute Investigator researches, investigates, and responds to consumer credit disputes in compliance with the Fair Credit Reporting Act (FCRA), documented policies, procedures, and applicable regulatory standards. Responsibilities include reviewing direct and indirect consumer disputes, conducting thorough investigations into disputed information, including allegations of fraud and identity theft, collaborating with the Fraud Department and Fraud Investigators when appropriate, determining and documenting appropriate actions taken, responding to disputes within required regulatory timeframes, and submitting corrections to credit bureau reporting where applicable to ensure accurate credit reporting.

Responsibilities:

• Investigate disputes received through consumer e-OSCAR concerning credit information furnished by Mercedes-Benz Financial Services. Conduct thorough reviews of account records, payment histories, contractual documentation, bankruptcy information, fraud indicators, and other relevant data. Determine the accuracy of reported information, submit dispute responses to credit bureaus, and ensure compliance with Fair Credit Reporting Act (FCRA) requirements and established company procedures. (70%)
• Process identity theft block notifications received from consumers or consumer reporting agencies. Review supporting documentation, including police reports and identity theft affidavits, place appropriate credit reporting restrictions, coordinate with Fraud Control when required, and ensure affected tradelines are handled in accordance with regulatory requirements and company procedures. (5%)
• Review and process requests to remove previously established identity theft blocks when sufficient evidence supports rescission. Validate documentation, coordinate with fraud investigation teams and consumer reporting agencies as necessary, update account records, and ensure credit reporting is restored or maintained appropriately based on investigation outcomes. (5%)
• Research and resolve escalated internal inquiries related to credit reporting, Partner with departments such as Customer Relations, Collections, Fraud Control, Legal, Customer Relations, and Operations to ensure accurate reporting and consistent application of credit reporting policies and procedures. (5%)
• Investigate and respond to credit disputes received directly from consumers regarding information reported by Mercedes-Benz Financial Services to consumer reporting agencies. Review account history, supporting documentation, payment activity, and applicable credit reporting guidelines to determine the accuracy of reported information. Complete investigations within required regulatory timeframes, update credit bureau reporting when appropriate, and draft customer responses that clearly communicate the investigation results (10%)
• Investigate hard inquiry disputes when a consumer challenges a hard credit inquiry that appears on their credit report and alleges that the inquiry was unauthorized, inaccurate, fraudulent, or the result of identity theft. (5%)

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. This position requires a minimum of 2 years of overall work experience. Preferred experience includes:

• Business-General: 2 years
• Customer Service: 2 years

Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred.

Additional Knowledge:

• 1 year of credit dispute experience is preferred.

Skills:

• Analytical skills: Ability to collect data and establish facts and identify trends and variances
• PC skills: Corporate Mainframe

Recommended Prerequisites: Collections Agent; Retail Credit Analyst; Leadership roles in Operations