IT Support Specialist

Vitalsearchgroup

Job Description

We are seeking an IT Support Specialist to provide day-to-day technical support to clinical and administrative staff. This role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment.

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly with users of all technical skill levels.

Key Responsibilities

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
Provide first-level technical support for common IT issues, including:
- Password resets and account lockouts
- EMR/EHR and healthcare application access issues
- VPN, email, and basic connectivity problems
- Software and basic hardware troubleshooting
Follow documented procedures, knowledge base articles, and internal support workflows
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
Deliver professional, patient, and customer-focused support to users of all technical skill levels
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
Support increased ticket or call volume during peak periods, system updates, and special projects
Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

High school diploma or GED required
Active HIPAA compliance credential / training required
1+ year of IT help desk, service desk, technical support, or related experience preferred
Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
Strong verbal and written communication skills
Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
Strong attention to detail and ability to accurately document support activity
Ability to handle confidential information with professionalism and discretion

Preferred Qualifications

Associate degree in Information Technology, Computer Science, or a related field
Experience supporting users in a healthcare, clinical, medical office, or regulated environment
Experience with EMR/EHR systems, healthcare applications, or clinical software
Familiarity with ticketing systems, remote support tools, and IT documentation processes

Ideal Candidate

The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.

Apply

Vacancy posted 7 days ago

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