Clerical Assistant 2 - Delaware County Assistance Office

Clerical Assistant 2 Position

Join the Department of Human Services as a Clerical Assistant 2 and step into a role that keeps important services running smoothly for local residents. This role offers a positive environment where your attention to detail makes a real difference. You will gain valuable experience while contributing to a mission that strengthens your community.

This position supports the operational needs of the Delaware County Assistance Office by completing a wide range of clerical tasks that keep benefit programs running efficiently. As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Access CIS menus to complete file clearances, register applications, and update grant activities
• Case Initiation: Enter client information from applications into the system to prepare cases for Income Maintenance staff
• Clerical Transactions: Input and maintain demographic and case data, process transaction requests, and reconcile case information
• Reapplication Support: Prepare and issue recertification notices, schedule appointments, and handle related forms and data
• IEVS Actions: Retrieve, print, and route IEVS information, record disposition codes, and enter case narratives
• Customer Service: Greet visitors and/or respond to phone calls/voicemails to determine their needs to provide them with appropriate information or refer to appropriate individuals.

Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday thru Friday with a 1-hour lunch.
• Travel and overtime as needed.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Delaware County. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting salary of $36,108 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Delaware County. If no eligible candidates who live within Delaware County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirement:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.