Patient Case Coordinator

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! Job Description Job Title: Patient Case Coordinator I Job ID: ABCXJP00008566 Location: Frisco, TX 75034 Duration: 6+ Months Contract (Possible Extension) Training is 8a-5p for the first 2-3 weeks Must be flexible to work any shift between 8:00am – 8:00pm after training Job Description: This role will be 100% taking inbound calls Healthcare experience is a requirement Call center experience is a plus and those with both call center healthcare experience is preferred Details: Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers. Schedules and conducts appropriate follow-up based on each patient's situation. Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support. Processes incoming enrollment forms for program. Follows up via phone, mail, and/or fax for missing enrollment information. Supports payer research, health care policy library, and state management. Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database. Performs related duties as assigned. Ability to communicate effectively both orally and in writing Strong interpersonal skills. Strong organizational skills; attention to detail Ability to proficiently use computer and standard office equipment Working knowledge of Microsoft Office Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management Ability to resolve associate issues effectively and efficiently Qualifications only W2 Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Artech Information System LLC