Manager on Duty | AYANA Komodo
AYANA Hospitality
AYANA Hospitality is seeking a dynamic and proactive Manager on Duty for our AYANA Komodo property. This role is crucial in ensuring seamless hotel operations and delivering exceptional service to our guests.
Key Responsibilities:
Manage daily operations and staff performance while ensuring staff compliance with hotel standards.
Conduct regular inspections of the property, ensuring cleanliness and adherence to safety protocols.
Assist in resolving guest complaints, ensuring complete satisfaction and timely follow-up.
Must be knowledgeable of groups in house, VIP's, and current banquet function information.
Prepare and distribute operational reports while keeping management informed about property status.
Coordinate with various departments to manage guest arrivals, departures, and special requests efficiently.
Maintain an understanding of hotel policies and procedures and ensure adherence among staff.
Oversee emergency preparedness activities and ensure team members are knowledgeable of safety protocols.
Foster a positive and cooperative working environment to enhance team morale and productivity.
Requirements
Minimum 2 years' experience in a similar role within a luxury hotel or resort environment.
Strong leadership, communication, and interpersonal skills.
Ability to multitask effectively and remain calm under pressure.
Proficient in hotel management software (PMS) such as OPERA.
Strong knowledge of hotel operations and management best practices.
Fluency in English; additional languages are a plus.
Relevant qualifications in hospitality management or related fields are preferred.
Benefits
- Positive Working
- Great Environment
- Supportive Team Work
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