Claims Administrator

Job Description

Job Description

The Claims Administrator (CA) is responsible for validating and processing claims related to promotional offers, ensuring compliance with OSMG, client and Kroger policies. This role requires strong analytical skills, attention to detail, and effective communication with internal and external partners to resolve issues and improve claim processes.

Key Responsibilities

· Maintain professional relationships with client Accounts Receivable/Deduction teams.

· Research and resolve claim issues promptly and accurately.

· Process deductions in client systems according to established policies and guidelines.

· Educate clients on Kroger’s policies, procedures, and systems.

· Provide documentation and data as requested by Kroger and clients.

· Meet or exceed productivity and deadline expectations.

· Identify root causes of claim issues and collaborate with internal teams to prevent future errors.

· Escalate complex issues to the Senior Claims Administrator when necessary.

· Apply advanced problem-solving and analytical skills to validate and follow up on claims.

Qualifications

Experience

· Minimum 1 year of claims/deduction experience preferred.

· Experience in CPG industry and sales administration preferred.

Skills

· Strong problem-solving and negotiation abilities.

· Excellent organizational and time management skills.

· Ability to develop training materials and communicate effectively in person or virtually.

· Integrity and reliability—deliver on commitments.

· Professional and ethical representation of OSMG.

· Strong administrative skills and relationship management experience.

· Respectful and collaborative approach with all business partners.

· Highly organized, resourceful, and adaptable under pressure.

· Strong communication and listening skills.

Education:

· High School Diploma or GED required.

Technical:

· Proficiency in Microsoft Office Suite (Excel, Word and Outlook).

· Basic computer operations and navigation of drives, networks, and cloud systems.

· Ability to operate standard office equipment

Performance Metrics

• Client Satisfaction
• Accuracy
• Problem Solving
• Timelines

Why Join OSMG Cincinnati:

· Growth Opportunity – We are a fast-growing, fast-paced environment, nearly doubling in size in the past two years. Growth plans will include bringing in additional clients and offering new solutions to increase engagement with current clients.

· Meaningful Work – We are a faith-based company where we support volunteering and giving a portion of our profits to select philanthropic efforts that improve lives across the globe.

· Culture of integrity – We go against the grain and are a high-touch broker. We genuinely have a family atmosphere.

· Relationship building – Our people are our secret weapon in consistently growing and delivering results in the Retail industry for decades. They depend on us to be their truth-tellers and drive business results.

· Real-world experts : A group of diverse thinkers with backgrounds in Retail, food brokerage, data analytics, and consumer packaged goods (CPG) companies. We glean insights and make relevant recommendations.

About OSMG : A high-growth brokerage that focuses on local or national Retailer Insights for new to medium-sized brands

· OSMG is based near Cincinnati, OH. OSMG also has an innovative meeting space and kitchen in the heart of downtown Cincinnati.

· Travel: primarily to Kroger offices and divisions, client meetings and trade shows

Included Benefits :

o Competitive Pay

o Health Insurance

o 401k

o PTO Package

o Ethical and Values-Based Leadership

o Opportunity to join a high-growth company with a culture that supports your growth

o Purpose driven work with a strong community and culture

o Impact Beyond Business

We are a CPG Broker and a Faith Based Company.

Company Description

We are a CPG Broker and a Faith Based Company.