Omni Commerce Lead

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*

• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
• Eligibility requirements vary by position.

The Omni Commerce Lead is responsible for driving strategy, performance, and execution across omni-commerce programs, including the Same-Day Delivery, Pickup, Ship-to-Home, and Marketplace channels. This role leads initiatives that accelerate customer acquisition, engagement, conversion, and revenue growth while continuously enhancing the end-to-end customer experience across all omni-channel offerings. Serves as a key cross-functional leader, partnering with Marketing, Merchandising, Product, Digital Experience, Fulfillment, Operations, and external partners to identify growth opportunities, optimize channel performance, and deliver customer‑centric solutions that align with enterprise objectives. Through data‑driven decision‑making and strategic planning, this role ensures omni‑commerce programs are positioned to meet evolving customer needs while driving operational excellence. Combining business ownership, strategic planning, performance management, and cross‑functional leadership, the Omni Commerce Lead is accountable for advancing omni‑channel growth, improving customer adoption, and delivering seamless, scalable experiences that support BJ's long‑term digital commerce strategy. Key Responsibilities Drive Omni Commerce Growth Initiatives Develop business cases, define go-to-market and eCommerce strategies, and drive cross‑functional execution to expand reach, accelerate growth, and enhance customer access. Own the omni-commerce marketplace strategy, leading the growth and optimization of existing partnerships, including DoorDash and Instacart, while identifying, evaluating, and launching new marketplace opportunities. Manage Day-to-Day Channel Performance Lead performance analysis across omni‑channel programs, translating insights into actionable strategies that drive business growth, optimize operations and improve overall program effectiveness. Optimize the Customer Purchase Journey Lead cross‑functional collaboration to optimize the omni‑channel customer journey, identifying and implementing enhancements across digital experiences and fulfillment capabilities that increase engagement, conversion, and customer satisfaction. Execute Pricing, Promotions, and Merchandising Strategy Lead the planning and execution of promotional campaigns, pricing strategies, and merchandising initiatives across omni‑commerce channels to drive customer engagement, sales performance and operational alignment. Track and Report Key Performance Metrics Analyze KPIs including revenue, conversion, orders, AOV, customer engagement, and program adoption, providing insights and recommendations that/over the stakeholders. Lead Cross-Functional Initiatives Foster strategic partnerships across Marketing, Merchandising, Product, Digital Experience, Fulfillment and Operations to drive the successful delivery of omni‑commerce initiatives, ensuring alignment with enterprise priorities… Key KPIs Revenue / GMV Orders and growth rate Conversion rate Average Order Value (AOV) Customer acquisition and repeat rate Program adoption Customer satisfaction Operational execution metrics Qualifications 5-8 years of experience in digital commerce, e-commerce, merchandising, retail operations, or omni-channel business management. Experience supporting digital commerce or omni-channel programs in a retail or consumer-focused environment preferred. Strong analytical and problem‑solving skills with experience using data to drive business decisions. Experience managing or coordinating cross‑functional initiatives. Understanding of digital commerce fundamentals including conversion, customer journey optimization, promotions, and merchandising. Strong organizational and project management skills with the ability to manage multiple priorities in a fast‑paced environment. Effective communication and collaboration skills. Proficiency in Microsoft Excel, PowerPoint, and reporting/analytics tools. Experience with Same Day Delivery, Pickup, Ship to Home, or Marketplace programs preferred. Bachelor’s degree in Business, Marketing, or related field preferred or equivalent experience. This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $103,000.00 - $131,500.00 We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses. Who We Are BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations and eight distribution centers across 21 states – and growing. BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup. #J-18808-Ljbffr BJ's Wholesale Club, Inc.