Creative Operations Manager

Workplace Experience Manager – New York Company: Dedham Group Location: New York, NY, United States Employment Type: Full Time Job ID: R-2059 About Norstella Norstella is a premier global life sciences data and AI solutions provider dedicated to improving patient access to therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle—from pipeline to patient. Our mission is to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands — Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group — and delivers must-have answers and insights, leveraging AI for critical strategic, clinical, and commercial decision-making. We help our clients: Accelerate the drug development cycle Assess competition and bring the right drugs to market Make data-driven commercial and financial decisions Match and recruit patients for clinical trials Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies worldwide, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. About the Role Norstella is a high-growth, global organization where our offices serve as hubs for collaboration, innovation, and connection. Reporting to the Director of Consulting Talent & Engagement, the Workplace Experience Manager - New York will partner closely with Executive Leadership, People, Training, IT, Facilities, and our global administrative team to create an exceptional workplace experience for employees, clients, candidates, and visitors alike. This is a highly visible, people-centered role that offers the opportunity to make a meaningful impact within a fast-growing organization. The ideal candidate is a natural relationship builder, culture carrier, and service-oriented professional who takes pride in creating an environment where people feel welcomed, supported, and excited to come into the office. Success in this role requires someone who is equally comfortable coordinating executive meetings and company events as they are rolling up their sleeves to handle the day-to-day details that keep an office running seamlessly. No task is too large or too small—from planning leadership offsites and welcoming VIP visitors to replenishing office supplies, setting up catering, or ensuring shared spaces remain organized and presentable. This individual will be the face of our New York office, building trusted relationships with employees, vendors, building management, and external guests while consistently delivering a best-in-class experience. This position is based in our New York City office and requires an onsite presence four days per week (Monday through Thursday), with remote work on Fridays. On rare occasions you may be asked to come in on a Friday. Responsibilities Serve as the face of the NYC office by creating a welcoming, professional, and hospitality-driven experience for employees, clients, candidates, vendors, and visitors. Champion our office culture by fostering an engaging, organized, and collaborative workplace environment that reflects Norstella’s values. Build and maintain strong relationships with building management, vendors, catering partners, and other external service providers to ensure exceptional service and smooth office operations. Own all day-to-day office management responsibilities, including mail, office supplies, pantry management, facilities coordination, travel support, health and safety protocols, and general workplace upkeep. Coordinate and execute office events, employee engagement activities, executive meetings, leadership offsites, client visits, and other onsite experiences, partnering with the People and Training teams on learning event logistics as needed. Ensure meeting rooms, common areas, kitchens, and shared spaces are consistently organized, fully stocked, and presentation-ready, proactively addressing operational needs throughout the day. Manage office budgets, invoices, and expense reporting while identifying opportunities to improve efficiency and enhance the employee experience. Provide first-level troubleshooting for office technology, including computers, printers, conference room equipment, and networking devices, partnering with IT when escalation is needed. Assist in documenting office and technology procedures, policies, and user guides while providing basic technical support to employees. Demonstrate a proactive, hands-on approach to maintaining office operations, recognizing that every detail contributes to the overall employee and client experience—from large-scale event execution to everyday operational tasks. Support Executive Leadership and other administrative initiatives as needed. Other duties as assigned Qualifications Prior office management, workplace experience, hospitality, executive support, or facilities experience within a fast-paced, high-growth organization. A hospitality-first mindset with exceptional customer service instincts and a genuine passion for creating memorable experiences. Outstanding interpersonal, organizational, and communication skills with the ability to build strong relationships across all levels of the organization. Highly proactive, resourceful, and detail-oriented with a strong sense of ownership and accountability. Excellent time management skills with the ability to manage multiple competing priorities in a dynamic environment. Comfortable balancing strategic event planning with hands-on operational responsibilities. Experience managing vendors, budgets, and office operations. Strong working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams). Familiarity with computer hardware, software, conference room technology, and networking systems. Ability to work independently while exercising sound judgment and maintaining confidentiality. Flexibility to adapt to changing priorities with a positive, solutions-oriented attitude. Must be located in the greater New York City area and available to work onsite Monday through Thursday, with remote work on Fridays. Notes Please note that all candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa. Our Guiding Principles for success at Norstella 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning Benefits Medical and Prescription Drug Benefits Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) Dental & Vision Benefits Basic Life and AD&D Benefits 401k Retirement Plan with Company Match Company Paid Short & Long-Term Disability Paid Parental Leave Paid Time Off & Company Holidays The expected base salary for this position ranges from $75,000 to $100,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package (listed above), successful candidates are eligible to receive a discretionary bonus. Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law. Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law. #J-18808-Ljbffr