Representative - Players Club

Responsibilities: * Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back. * Responsible for assisting with reservations for events, promotions and guest accommodations. * Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino. * Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.

• Ability to understand and use casino tracking programs.
• Maintain thorough knowledge of casino amenities and events to effectively

communicate with guests.

• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure

regarding limitations.

• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner

and empower and require others to do the same. * Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. * Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Qualifications: * Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. * Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. * All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

• A high school diploma or GED equivalent is preferred.
• Must possess excellent guest service skills to effectively deal with guests.

Target Salary Range: $15.50 per hour Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.