TX Customer Service Representative (Dallas)

INTRODUCTION

A&A Services is a nationally recognized workforce solutions provider specializing in temporary staffing, direct hire placement, workforce management, and onsite recruiting support. With offices throughout the United States, A&A Services partners with public sector agencies, educational institutions, municipalities, and private organizations to provide qualified, dependable talent. Our commitment to excellence is reflected in our company motto: "Quality In Everything WeDo."

CUSTOMER SERVICE REPRESENTATIVE

Pay Rate: $17.00 per hour
Position Type: Temporary
Location: Dallas, Texas
Category: Customer Service / Community Service

Position Summary

The Customer Service Representative serves as a front‑line representative supporting departments, campuses, and administrative offices. This role is responsible for assisting visitors, parents, guardians, students, and community stakeholders while ensuring professional customer service and accurate information delivery. The ideal candidate demonstrates excellent communication skills, professionalism, patience, and the ability to work effectively in a fast‑paced public‑facing environment.

Essential Duties and Responsibilities

• Welcome and assist visitors requiring assistance at district offices and welcome centers.
• Direct visitors to the appropriate department, office, or district resource.
• Assist parents and guardians with questions related to transportation services and district programs.
• Answer incoming calls and respond to inquiries professionally and efficiently.
• Provide accurate information regarding district services, procedures, and resources.
• Maintain visitor logs and administrative records as assigned.
• Support administrative staff with clerical duties and data entry.
• Process forms, documents, and correspondence as needed.
• Escalate concerns to appropriate supervisors or departments.
• Maintain confidentiality of district information and student‑related records.
• Perform additional duties as assigned.

Required Qualifications

• High school diploma or GED.
• Minimum one year of customer service, receptionist, administrative support, or public‑facing experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to interact professionally with diverse populations.

Preferred Qualifications

• Previous experience in a school district, government agency, or public service environment.
• Bilingual English/Spanish preferred.
• Experience working with parents, students, or community stakeholders.

Physical Requirements

• Frequent sitting and standing.
• Occasional lifting of up to 25 pounds.
• Frequent use of computers, phones, and office equipment.
• Ability to communicate effectively in person and by telephone.

Work Environment

• School district administrative offices.
• Reception areas and welcome centers.
• Climate‑controlled office environment.
• Frequent interaction with students, parents, visitors, and staff.

Schedule

• Monday through Friday.
• Day shift.
• Schedule determined by departmental assignment.

Equal Employment Opportunity

A&A Services and Dallas Independent School District are Equal Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran.