RPA Production Support Consultant(Blue Prism)
Envision Technology Solutions
Role: RPA Production Support
Location: Jersey City,NJ(Onsite)
Type: Contract
Job Description-
Seeking a senior Blue Prism professional to provide L2/L3 production support , maintain platform stability, lead incident resolution, and work directly with client stakeholders. The role also involves mentoring offshore/onshore teams and identifying new automation opportunities.
Key skills:-
Blue Prism, L2/L3 Production Support, Control Room, Process/Object Studio, Work Queues, RCA, Incident Management, ITIL, ServiceNow, SQL Server, Bot Deployment, SLA Management, Client/Stakeholder Management.Key Responsibilities
- Provide L2/L3 production support for Blue Prism bots, processes, objects, queues, schedules, and runtime resources
- Monitor Control Room and troubleshoot bot failures, exceptions, and performance issues.
- Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring incidents.
- Manage incidents, problems, changes, releases, and deployments across Dev/UAT/Prod environments.
- Work with ServiceNow/Jira, ITIL processes, and SLA management
- Lead client status/service reviews and communicate incidents, improvements, risks, and automation roadmaps.
- Mentor junior team members and coordinate work across onshore/offshore teams.
- Identify new RPA/automation opportunities and support solutioning or pre-sales discussions.
Required Skills
- Strong hands-on experience with Blue Prism v6.x/v7.x
- Strong knowledge of Process Studio, Object Studio, Control Room, Work Queues, Credential Manager, Session Management, and Exception Handling
- Solid RPA production/application support and troubleshooting experience.
- Knowledge of SQL Server, Windows Server, scripting, ITIL, and ServiceNow/Jira
- Strong client-facing communication and stakeholder management skills.
Good to Have
- Blue Prism certification.
- UiPath, Automation Anywhere, or Power Automate exposure.
- Pre-sales/account growth experience.
- Life Sciences domain experience.
Thanks
Vacancy posted 3 days ago
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