Customer Service Representative
Mamiye Brothers
JOB DESCRIPTION:
- Process sales orders, changes, extensions & substitutions etc.
- Follow up on unconfirmed orders and contact accounts regarding
confirmations not received
- Run daily reports to ensure orders are shipping
- Issue and track special projects
- Provide POD information to credit
- Review sales order for allocation, picking and shipping
- Track deliveries on late styles
- Answer customer Inquiries
- Review status of sales orders weekly with Sales Associate
- Coordination of reworks (retail price tickets and all customer floor ready requirements) along with allocations.
- Process EDI 850/860
- Contact Sales Associates, buyers and assistants regarding all extensions, refusals and shipping updates as needed.
- Interface very closely with the Import, Rework and Production departments
- File all information, reports, sales orders and updates
QUALIFICATIONS:
- Three years of Customer Service experience with an apparel or consumer products company.
- Strong verbal and written communications skills
- PC Proficiency with Word and Excel
Vacancy posted 1 day ago
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