E-Commerce Associate I

Job Description

Job Description

Closes: 5/31/26 - Post Falls, ID - Full-time/Hourly

Wage: $16.31 p/h

Employment Benefits:

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. Applicant must pass background check.

Essential Duties and Responsibilities include the following:
Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.

- E-Books

• Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
• Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
• Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed.
• Shelve books, audio media, and DVD's on the proper shelves.
• Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.
• Track packages through shipping systems by individual tracking numbers.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
• Communicate known customer issues with Management in a timely manner.

- Specialty Items/Jewelry

• Working knowledge of precious metals, gem stones, and synthetics.
• Must recognize brand stamps (i.e. high end, vintage and trendy).
• Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
• Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
• Photography experience. Our photos need to be clear and detailed to show the customer small details.

- Online Auctions

• Maintain up to date knowledge of antiques and salable merchandise.
• Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.
• Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
• Return store merchandise not accepted for sale as directed.
• Responsible for shelving listed items and pulling sold items as directed.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).

Work collaboratively with Workforce and Family Services to provide participant services.

Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.

Properly wear and maintain all required Personal Protective Equipment (PPE).

Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.

Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).

Other duties as assigned.