Residence Worker/ Food Service Worker (Manhattan)

JOB SUMMARY: CFH is seeking a Residence Worker /Food Service Worker for its Shelter. The Shelter operates under contract with the New York City Department of Homeless Services (DHS) and, as a contract agency, has reporting responsibilities to DHS and is subject to inspections and audits by DHS, the New York State Office of Temporary and Disability Assistance and the Coalition for the Homeless of New York City. Under direct supervision by the Shelter Director or designee, employees in this position will prepare, heat and serve food as assigned in accordance with federal, state and local health regulations and safety codes. Individuals in this position also must have crucial customer service and effective communication skills to provide quality dining services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations for clients and communicating to supervisory personnel all incidents, situations or conditions which might affect the safety and security of clients and staff or the orderly operation of the facility.

• Provide timely and effective responses to client emergencies, including appropriate and effective response to physical or verbal altercations between clients, effective interventions in medical emergencies.

• Administer operational procedures to ensure access control, reception fire patrol, surveillance, safety, and documentation of compliance with government regulations. These include verifying arrival and departure of clients from the premises, maintaining an active client/bed count in the facility, maintaining a vehicle-use log, generating curfew reports/violations/incident reports, and answering the switchboard.

• Distribute and control the inventory client supplies, including the distribution of meals on all shifts.

• Prepare, heat and serve nutritious meals. 

• Ensures that food services meet health regulations and safety codes. 

• Maintain cleanliness of the dining area: including, cleaning up after all meals . 

• Understands weights and measures as it relates to portion control.

• Maintain the service and preparation areas in a clean and organized manner.

• Receive all incoming food deliveries, maintain the cleanliness and order of all food storage areas. Attend on-going training for all food service staff, this includes required trainings set forth from DOH and DHS. 

• Participate in training and staff-development activities to acquire and maintain both the interpersonal and operational skills necessary for successful job performance. 

• Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.

• Facilitate vacancy control through liaison with funding agencies to accept referrals other than during business hours.

• Communicate effectively with other staff within an interdisciplinary context to contribute to the achievement of facility goals and objectives.

• Perform hourly facility runs to: 

• Resident areas are being maintained, at all times. 

• Ensure all staff are in their assigned locations/posts. 

• Monitor recreational rooms, laundry rooms and cafeteria to ensure all residents are adhering to schedules and are in proper locations. 

• Perform daily inspections of all resident units. 

• Assist in medication calls as required and in compliance with all rules and regulations.

• Perform daily pack ups and logging of the property belonging to AWOL residents. 

• Store and remove resident property from the client storage area. 

• Maintain a clean and organized storage area. 

• Escort clients to appointments such as Public Assistance, Social Security, and Medical etc.

• Perform other duties as may be assigned by supervisory staff. 

JOB QUALIFICATIONS: 

Educational and Experience requirements: 

• High School Diploma or GED 

• Must have a valid NYC DOHMH Food protection Certificate or other NYC DOHMH approved food handling certificate. 

• 1-year experience working with homeless or special needs population 

• Excellent communication skills 

Pay Range: $20.00 - $24.00