Patient Access Rep

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This role greets patients and guests in a courteous manner, either by telephone or in person, initiates scheduling appointments, completes the check‑in process or admission for patients, obtains and verifies accurate identification and demographic data for the patient’s permanent medical record to aid accurate reimbursement, while maintaining confidentiality of all patient information. The position requires point‑of‑service collections, face‑to‑face patient interactions related to completing the registration and admission process; verification of insurance via electronic verification, telephone, or web application; and improvement of patient satisfaction through consistent professionalism. The candidate is cross‑trained to support multiple functions across all patient and payer types. Education Required – High school diploma or equivalent Preferred – Associate’s Degree Work Experience Required – Minimum of 1 year in a hospital, clinic, medical office, business services/revenue cycle, or other customer service‑related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction. Certifications Preferred – Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty‑based certification) Knowledge, Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows‑style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as knowledge of Federal, State and Local billing regulations. Skills to effectively present information and respond to questions from patients and customers. Skills to solve practical problems in high stress situations while maintaining professionalism. Good organizational, time management and conflict resolution skills. Excellent decision‑making skills; good analytical skills with a strong attention to detail. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling or escalating difficult situations. Job Duties Provide excellent customer service to all patients, guests and family members. Create, activate and complete the patient scheduling, clinic registration or hospital admission process. Ensure all required forms are completed and other paperwork/documents are gathered and accurate. Gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions due. Perform financial analysis of each case and inform patient of financial responsibility. Balance cash drawer daily, prepare deposit slips and follow cash‑drawer closing process at the end of shift. Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter‑personal conflicts. Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction, adapting explanation of services or procedures, requesting permissions and communication style. Carry out other related duties as required. Physical and Environmental Demands Sedentary work; may require occasional lifting up to 10 pounds and occasional carrying or moving of objects. Walking or standing for brief periods may occur. The role involves no significant exposure to blood, body fluids or tissues, and does not involve emergency care or first aid. Incumbents may work with patients who have known or suspected communicable diseases and may enter isolation rooms, carrying a risk of exposure. There may also be exposure to hazardous medications or waste within the environment during handling, transport, storage, preparation or disposal. Equal Opportunity Employer The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. #J-18808-Ljbffr