Pharmacy Technician

Job Description

Job Description

The Pharmacy Technician supports the pharmacy team by assisting with the preparation, dispensing, and inventory of medications, while providing excellent guest service. This role works under the supervision of a licensed pharmacist and ensures that all activities comply with state and federal regulations. The Pharmacy Technician plays a vital role in maintaining workflow efficiency, promoting a clean and organized work environment, and supporting the health and safety of our guests.

Key Duties and Responsibilities:

• Assist pharmacists in filling and labeling prescriptions accurately and efficiently.
• Input prescription and insurance information into the pharmacy computer system.
• Prepare and count medication using automated and manual tools, as directed by the pharmacist.
• Handle third-party insurance billing, rejections, and coordination of benefits.
• Greet and assist guests at the pharmacy counter, answer phones, and handle requests in a professional and confidential manner.
• Ensure appropriate product rotation and remove expired or damaged products from shelves.
• Maintain a clean, organized, and safe work environment, including counters, shelves, and equipment.
• Process prescription refills and assist with guest communications regarding medication availability.
• Support pharmacist-led services, including immunizations and medication therapy management.
• Follow all HIPAA and patient confidentiality requirements.
• Adhere to state and federal pharmacy laws and company policies and procedures.
• Any other responsibilities communicated by the Pharmacy Manager, Staff-Pharmacist, Store Director, or Pharmacy Director.

Guest Service:

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries. Requests Pharmacist support for instruction or education on sensitive medications and/or procedures. Ensures accuracy in answers with Pharmacist support before relaying to guest.  
• Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Efficiently handles guest complaints; assists with pharmacy operations to keep wait times to a minimum.
• Responds to telephone requests from guests, physicians, and vendors.
• Actively assists with Clinical Programs (Immunizations, MTM, Health Screenings, etc.) and all other company sponsored programs.
• Understands and communicates correct procedures for billing, filling and dispensing products under CMS DMEPOS guidelines. 
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

Product Handling:

• Accurately handle, verify, and dispense prescription medications to guests, ensuring correct drug, dosage, quantity, and labeling.
• Monitor and manage inventory levels of medications, ensuring appropriate stock rotation (First-In, First-Out), preventing expired stock, and minimizing waste.
• Ensure all medications are stored under appropriate conditions (temperature, humidity, light protection) according to manufacturer and regulatory guidelines.
• Safely and securely store, track, and dispense controlled substances in compliance with DEA regulations, including logging, counting, and reporting discrepancies.
• Coordinate safe and legal disposal of expired, recalled, or damaged medications through reverse distribution channels or hazardous waste programs.
• Follow strict hygiene and sanitation protocols when handling medications to prevent cross-contamination and ensure product integrity.
• Identify and remove recalled medications from inventory promptly and follow recall procedures as mandated by regulatory agencies.

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Regularly sanitize work surfaces, counting trays, pill splitters, and other dispensing tools between each prescription to prevent cross-contamination.
• Ensure frequent handwashing or use of hand sanitizer before and after handling medications or interacting with guests.
• Wear gloves when handling hazardous medications or during tasks requiring additional protection.
• Follow proper procedures for compounding (if applicable), including using cleanroom protocols and aseptic techniques when required.
• Ensure proper disposal of biohazardous waste, sharps, and expired or recalled medications using approved containers and reverse distributors.
• Keep storage areas, refrigerators, and freezers clean and organized to maintain sanitary conditions and medication integrity.
• Maintain clear walkways and organized shelving to prevent accidents or contamination from spills or disorganization.
• Monitor pharmacy temperature and humidity levels daily to ensure medication storage conditions are compliant with regulatory guidelines.
• Use personal protective equipment (PPE) as needed, including masks, goggles, gloves or gowns, especially when handling hazardous or aerosolized drugs.
• Immediately clean and report any spills of hazardous substances using approved cleanup procedures and kits.
• Maintain awareness and education on standard operating procedures for sanitation, infection control, and personal hygiene.
• Follow OSHA, HIPAA, and company-specific safety protocols.
• Regularly review and follow emergency procedures for fire, chemical exposure, accidental ingestion, or other safety incidents.

Cash Handling (if applicable):

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration:

• Work cooperatively with team members to achieve store goals.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Provides a safe, clean, and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.
• Continually strives to build knowledge and skills, both personally and within the department.
• Attends departmental, store, and company meetings/trainings as required.
• Work in a fast-paced environment with tact and patience.
• Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed.  Promotes a harassment-free environment and immediately reports any potential harmful situation to management.
• Be a professional role model for all team members to follow.

Physical Requirements:

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl. 
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

• Computer and pharmacy management software
• Counting tray and spatula
• Pill splitter and crusher
• Label printer
• Barcode scanner
• Automatic tablet counter
• Refrigerator and freezer
• Mortar and pestle
• Ointment slab
• Graduated cylinders
• Balances and scales
• Syringes
• Personal protective equipment (PPE)
• Sharps container
• Hazardous drug spill kit
• Telephone and headset
• Thermometer and hygrometer
• Reference materials (digital or physical)
• Any other items seen fit for position

Education and Experience:

• High school Diploma or equivalent required.
• Must hold a valid Pharmacy Technician license in the State of Utah
• Must complete continuing education hours as required by law.
• Must complete all required state, federal, and company training (i.e. HIPAA, Methamphetamine, FWA, I-Pledge, etc.)
• Previous pharmacy experience preferred.
• Ability to readily adapt to changes in schedule specifications and work priorities as the business and guest needs demand. 
• Ability to cooperate with others and work as part of a team. 
• Strong problem-solving and time-management skills.
• Proficient in pharmacy software, insurance processing, and regulatory documentation.

Skills and Abilities:

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests. 
• Friendly, customer-focused attitude.
• Ability to cooperate with others and work as a team.
• Punctual, dependable, and able to follow and provide instructions.
• Ability to implement solutions quickly and effectively.
• Ability to work in a fast-paced environment.
• Ability to handle team member, guest, and vendor inquiries and complaints effectively.
• Strong computer skills
• Ability to read and follow instructions.
• Great verbal and written communication skills.

Compensation:

• Competitive hourly wage/salary.
• Pharmacy is closed on Sundays
• Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
• 10% discount, restrictions apply
• Ace Hardware Discount at Lees Ace Hardware locations
• Paid Time Off to those who qualify

Work Environment:

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere
• Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

Company Description

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.