Hotel Front Desk Agent

Job Description

Job Description

Job Title: Front Desk Guest Service Agent
Department: Front Office
Reports To: Front Office Manager / Hotel Manager
Location: Courtyard Marriott – Boone, NC
Employment Type: Full-Time / Part-Time
Shifts: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and Night Audit 11:00 PM – 7:00 AM

We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within — every leader at this property has worked their way up from positions like this one.

Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.

The Front Desk Guest Service Agent is the fulcrum of our property —the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.

• Answer incoming phone calls promptly and courteously

• Make, modify, and confirm guest reservations accurately

• Check guests in and out efficiently while providing a warm welcome and farewell

• Handle guest complaints and requests with professionalism and care

• Adhere strictly to Marriott’s Steps of Service and brand standards

• Manage transactions accurately using the property management system

• Oversee stocking and cleanliness of The Market area

• Assist guests by providing information about local attractions, dining, and directions

• Collaborate with all departments to ensure seamless guest experiences

• Previous hospitality experience is a plus but not required

• Positive attitude, strong communication skills, and commitment to excellent customer service

• Ability to work various shifts including day, evening, and night audit

• Dependability and ability to multitask in a fast-paced environment

• Basic computer skills and comfort learning property management software

• Great associate discounts on hotel stays and dining worldwide

• 401(k) plan, health insurance, and paid vacation available after one year

• Overtime and holiday pay at time-and-a-half

• Cross-training and promotion opportunities within the hotel

• Supportive culture valuing work-life balance

• A proven path for career growth—leaders at this hotel started in roles just like this one

This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.