Program/Contract Manager

Description:

Program/Contract Manager

Location: Defense Health Agency Headquarters, 7700 Arlington Boulevard, Falls Church, Virginia

Schedule: Full-time, on-site, Monday through Friday, 0700 to 1700 Eastern Time

Reports to: ASRT, Inc. company leadership

Direct reports: All staff across 9 Performance Work Statement task areas

Clearance: U.S. citizenship required. Active CAC eligibility or ability to obtain Tier 2 (Non-Critical Sensitive) suitability.

Start Date: On or about 26 September 2026, contingent on contract award notification.

ASRT, Inc. is preparing a proposal to support the Defense Health Agency's Patient Administration Division at DHA Headquarters in Falls Church, Virginia. The Patient Administration Division (PAD) is the enterprise office that owns the DoD Health Record lifecycle, the Medical Coding Program Branch, the Service Treatment Record Quality Assurance Audit Program, patient identification, registration, and identity management, Release of Information, digitization, and Patient Affairs across approximately 700 Military Treatment Facilities serving 9.5 million beneficiaries worldwide.

The five-year contract (one base year plus four option years) begins September 2026.

The Contract Manager is the single Key Personnel position and is the government's primary management point of contact for the duration of the contract.

ASRT is a Small Disadvantaged Business headquartered in Atlanta, Georgia, with a portfolio of 25+ active federal health contracts.

Requirements:

The Program/Contract Manager is the senior operational leader for contract. This person owns end-to-end execution across all nine Performance Work Statement task areas, manages roughly 13 full-time staff distributed between the prime and subcontractor, and serves as the primary point of contact for the DHA Contracting Officer's Representative. The role is on-site at DHA Headquarters in Falls Church, Virginia, and reports through ASRT company leadership.

Key Responsibilities

Serve as the single management point of contact between the contractor team and the DHA Contracting Officer's Representative.

Direct all contract operations across the nine task areas: Program Management and Working Groups, Patient Identification Process, Patient Registration and Identity Management, Health Record Management, Release of Information, Service Treatment Record Quality Assurance Audit, Digitization, Patient Affairs Programs, and Medical Coding Program Branch.

Manage contractor staff. Set performance expectations, run regular team operations cadence, and address performance concerns.

Own the contractor side of the five DHA Working Groups that the contract supports. Coordinate agendas, deliverables, and follow-up actions.

Deliver all contract deliverables on schedule and on quality. Author or review every formal deliverable that goes to the government.

Track and report contract performance against the Quality Control Plan and the contractor's internal scorecard. Brief the Contracting Officer's Representative on a regular cadence.

Manage risk and surface issues to ASRT leadership before they become contract performance problems.

Coordinate with the prime contractor's Program Management Office on performance, invoicing, workshare reconciliation.

Lead the transition-in period during the first 90 days of the contract. Stand up team operations, staff onboarding, system access, and Working Group cadence.

Required Qualifications

Minimum 15 years of professional experience in the Military Health System or Department of Defense health administration.

Active credential in good standing from one of the following: AHIMA Registered Health Information Administrator (RHIA), AAPC Certified Coding Specialist for Physician-based coding (CCS-P), or AAPC Certified Professional Coder (CPC).

Lean Six Sigma Green Belt certification or higher (Black Belt preferred).

Bachelor's degree in Health Information Management, Health Administration, Business Administration, Public Health, Nursing, or a related field. Master's degree preferred.

Demonstrated experience managing federal contract teams of 10 or more staff.

Demonstrated experience as the primary point of contact for a federal Contracting Officer's Representative.

Working knowledge of the Defense Health Agency operating environment, including DoD Instruction 6040.45 (Health Record Lifecycle), DoD Instruction 6040.42 (Medical Coding Program), and DHA Procedural Instruction 6040.09 (Digitization).

Active Common Access Card (CAC) eligibility or ability to obtain Tier 2 (Non-Critical Sensitive) suitability.

U.S. citizenship required.

Ability to commute daily to DHA Headquarters in Falls Church, Virginia.

Preferred Qualifications

Retired military Medical Service Corps officer (O-5 or O-6) with health administration or health information management background.

Prior leadership role at DHA Headquarters, Walter Reed National Military Medical Center, or another National Capital Region Military Treatment Facility.

Project Management Professional (PMP) certification.

Two or more active health information credentials (e.g., RHIA plus CCS-P).

Prior experience managing a federal contract during a contractor transition or contract recompete.

Working knowledge of MHS GENESIS (the DoD-wide electronic health record), the Enterprise Task Management System 2 (ETMS2), and the Defense Manpower Data Center / Defense Enrollment Eligibility Reporting System (DMDC/DEERS).

Work Environment and Compensation

Full-time, on-site at Defense Health Agency Headquarters, 7700 Arlington Boulevard, Falls Church, Virginia.

Standard schedule Monday through Friday, 0700 to 1700 Eastern Time. Limited telework may be available with Contracting Officer's Representative approval.

Travel limited to occasional local travel within the National Capital Region.

Senior-level federal contractor salary commensurate with experience, credentials, and military service background.

Full benefits package including medical, dental, and vision coverage, 401(k) with company match, paid time off, and federal holiday observance.

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