Verifications Supervisor

JOB OVERVIEW: This position is responsible for overseeing the day-to-day operations of the Verifications team, including all department KPI’s. Work closely with Regulatory Affairs and the Verifications management team to ensure that systems and processes are compliant with all applicable State and Federal requirements for the distribution of prescription drugs and devices. Ensure new customer accounts are set up correctly and potentially fraudulent orders are reviewed and identified. Partner with Sales, DC Ops, and IT to ensure that customer orders are streamlined while ensuring compliance. Provide formal performance feedback, including performance appraisals, and resolve conflict. KEY RESPONSIBILITIES: Oversee the day-to-day activities of the Verifications team to ensure State and Federal compliance, including account set up. Review productivity, quality, and provide performance feedback to all TSMs. Troubleshoot questions and problems related to system processes. Prioritize and delegate daily work assignments. Partner with Regulatory Affairs to understand the impact of new and existing legislation to ensure compliance. Partner with Sales to communicate State and Federal requirements to customers. Work with Sales to create customized processes for customers, as needed. Resolve escalated customer inquiries. Participate in special projects and perform other duties as required. SPECIFIC KNOWLEDGE & SKILLS: · Substantial knowledge of JDE, Siebel and MS Office applications. · Substantial knowledge of Verifications policies and procedures. · Full understanding of State and Federal regulatory requirements and an awareness of international regulations. · Consistently demonstrated leadership and coaching skills. · Ability to build morale and motivate a team. · Excellent dispute resolution skills. GENERAL SKILLS & COMPETENCIES: · Strong leadership skills and ability to motivate teams. · Excellent communication skills, performance feedback and ability to resolve disputes effectively. · Excellent verbal and written communication skills · Ability to multi-task. · Ability to learn applicable computer systems. · Excellent analysis and problem solving skills. · Excellent decision making skills. · Understand and ability to interpret financial information that impacts department. · Ability to plan and coordinate successful projects, manage risks, costs, time and project teams. · Strong planning and organizational skills and techniques. WORK EXPERIENCE: Typically 4 to 5 years of related support experience; 3 or more years of management experience. PREFERRED EDUCATION: Bachelor's Degree or global equivalent in related discipline. TRAVEL/ PHYSICAL DEMANDS: · Office environment. No special physical demands required. · Travel required, up to 15% The posted range for this position is $63,396-$99,056 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. At the time of this posting, this position is eligible for a bonus not reflected in the posted range subject to the achievement of the plan. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [ or sick leave if applicable ], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: View email address on click.appcast.io UK and Ireland Candidates: View email address on click.appcast.io Australia and New Zealand Candidates: View email address on click.appcast.io Malaysia Candidates: View email address on click.appcast.io Italy Candidates: View email address on click.appcast.io It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.