Change Management Analyst

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do What you’ll do

The Senior Finance Change and Enablement Analyst is a critical role focused on driving transformation across our most critical Finance initiatives. In this role, you will transform behaviors and mindsets to drive end user adoption and achieve desired business outcomes. To be successful, you will develop holistic change management strategies to overcome adoption hurdles, minimize resistance and ensure impacted audiences are ready and enabled. By acting as a trusted partner, you’ll advise senior leadership on strategies and approaches for getting the business from the “as is” state to the desired adoption state.

Successful candidates will be able to quickly build rapport and trust-based relationships and collaborate effectively across training, communications, project and business teams. You will execute with empathy and have a passion for connecting the dots for impacted users and their leadership. You will drive a consistent drum-beat to ensure people understand the “why,” feel prepared and excited for the change.

This position is an individual contributor reporting to the Sr. Director of Finance Strategy and Operations.

Responsibility

Identify impacted audiences by driving and completing stakeholder analysis and impact assessments, defining personas, areas of resistance, and motivators

Partner with business owners to define adoption and business success; Partner with SMEs to create user‑focused training and enablement materials that support readiness and adoption

Partner with Project Management teams to ensure alignment on progress, raise risks, and increase change management advocacy where appropriate

Craft holistic, right-sized change strategies and drive execution across the Finance organization; drive broader culture and communication strategies across Finance (e.g. newsletters, team spotlights)

Partner with other enablement and communications team members to develop plans consistent with Docusign’s broader change strategy, approach and branding

Develop and manage change plans, including change deliverable execution (communications and training)

Identify Key Performance Indicators (KPIs) and other metrics of success to ensure we are meeting adoption goals or pivoting where needed

Build executive‑level presentations that distill complex information into concise, decision‑ready insights

Develop a flexible change strategy, methodology, and toolkit to drive holistic adoption across Finance and enable other Finance teams to drive change within their teams

Job Designation Remote:

Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic

5 years + of change management experience, leading large scale transformation across varied audiences, technologies and processes

Experience with Finance organizations, processes, and stakeholders

Natural problem-solver with proven experience managing multiple unique projects and stakeholder groups

Ability to influence and drive change and execution without direct authority

Consultative approach, including the ability to analyze current state processes to challenge the status quo, connect dots, and envision the “art of the possible”

Strong communication and storytelling skills, including presentation and white paper building

Preferred

Experience in the enterprise software industry (SaaS and B2B experience)

Experience in strategy, planning, and operations work

Research and analysis skills that can be applied to bring clarity to ambiguous problems or asks

Understands financial and business metrics

Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $105,800.00 - $163,450.00 base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region

Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

Retirement Plans: select retirement and pension programs with potential for employer contributions

Learning and Development: options for coaching, online courses and education reimbursements

Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice:

Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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