Customer Service Representative - State Farm Agent Team Member

Nate Wingert - State Farm Agent

Job Description
Job Description
Benefits:
Monthly Commissions on top of salary
Frequent Bonus Opportunities
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k) matching
Competitive salary
ROLE DESCRIPTION:
As a Customer Care Representative with the Nate Wingert State Farm agency, you will generate exceptional customer experiences that meet real needs of people in our community as part of a rewarding career.
Why You’ll Love This Role
Join a service-focused team where your work makes a difference in our community!
Help create an exceptional customer experience
Grow with a thriving office committed to quality, performance, and community
Experience a top-notch support system and an agent that invests in you and your future
What you'll do:
Handle customer requests with accuracy, empathy, and efficiency
Oversee day-to-day workflow, priorities, and follow-up to keep service levels strong
Help improve processes and identify ways to streamline communication
Build strong relationships with customers and internal partners
Process insurance claims and follow up with customers
Offer & sell financial service products when they fit the needs of our customers

What We’re Looking For
Strong customer service mindset—calm, confident, and solutions-oriented
Excellent communication skills (coaching, feedback, and professional correspondence)
Ability to manage competing priorities while maintaining high standards
Tech-comfort and a willingness to learn State Farm tools quickly
Experience in insurance/customer care is a plus (but the right leader who can learn fast is welcome!)
Previous customer service experience preferred.
Great Things You Can Expect
A supportive, growth-minded office culture
Training and tools to help you succeed
Opportunities to make a real impact—on customers and your team

Vacancy posted a month ago

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