Onsite Supervisor Weekend Shift
TRC Talent Solutions
TRC Talent Solutions is partnering with an innovative robotics and automation software company that supports large-scale warehouse and distribution operations across North America.
We are seeking an Onsite Supervisors (Post deployment support) to provide critical onsite support during post-deployment phases as automated systems transition into live production environments.
This is a fully onsite position in Lake Park GA
Weekend Shift: Friday - Sunday 6am to 6pm
Summary
The Hyper Care Onsite Supervisor serves as the primary onsite support resource following automation deployments, helping ensure smooth day-to-day operations while coordinating with remote engineering and technical support teams. This role focuses on operational oversight, issue escalation, customer communication, and production support rather than hands-on engineering or software development.
The ideal candidate is dependable, proactive, technically curious, and comfortable serving as the onsite point of contact in fast-paced warehouse and distribution environments.
Responsibilities
Serve as the primary onsite support contact during Hyper Care periods following automation deployments
Monitor robotic and automation systems during active production operations
Escalate operational and system issues to remote technical support and engineering teams
Support production startup procedures and system readiness activities
Coordinate with customer operations personnel and remote deployment teams
Verify automation systems are operational and prepared for production use
Perform light onsite support tasks, including cleaning sensors, cameras, and automation equipment as needed
Assist with minor housekeeping activities around robotic systems to support safe operations
Follow established procedures for restarting or initiating systems when required
Provide timely updates regarding system performance, operational concerns, and support activities
Document issues, actions taken, and escalation details
Help ensure a seamless transition from deployment teams to long-term operational support
Maintain a professional onsite presence and deliver excellent customer service
Qualifications
Experience in warehouse operations, manufacturing, logistics, technical support, field support, deployment support, or related environments preferred
Strong communication and customer service skills
Ability to work independently with minimal supervision
Basic technical aptitude and comfort working around automation and robotic systems
Strong problem-solving and decision-making skills
Ability to remain calm under pressure and escalate issues appropriately
Reliable attendance and commitment to supporting assigned projects
Ability to follow established procedures and operational guidelines
Hands-on mindset with willingness to assist wherever needed
No coding, programming, or advanced engineering experience required
Ability to work onsite for the full duration of assigned projects
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