Evening Front Desk Agent

Job Description

Job Description

This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking and performing the following duties in a manner that reflects ARK Hospitality’s vision, mission, and core values.

$14.50 hourly

Core duties and responsibilities include the following. Other duties may be assigned.

• Greet guests and patrons as they arrive

• Engage with the guest to find out their room needs as well as the reason for their
  visit.

• Qualify guests upon check-in

• Manage the registration process

• Ask for identification and ensure that the provided credentials are accurate

• Manage guest check-ins and check-outs appropriately

• Operate hotel switchboard, take calls and provide information and transfer calls

• Manage accurate accounting of all rooms

• Provide guests with correct room keys

• Take reservations over the telephone, through emails and in person, including groups

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions

• Refer guests to appropriate departments to resolve complaints or provide suggestions

• Compute bills and take payments

• Contact housekeeping and maintenance departments when a problem is reported

• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

• Perform basic maintenance so as to minimize out-of-order rooms

• Perform housekeeping and laundry functions as needed

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!

At Sleep Inn & Suites in Savannah, TN, our mission is to provide every guest with exceptional comfort, genuine Southern hospitality, and unforgettable experiences on the Tennessee River.