Case Manager ACT

Case Manager Act

The ACT MHP (Mental Health Professional) Case Manager is responsible for providing comprehensive, community-based services to adults living with serious mental illness, utilizing the Assertive Community Treatment (ACT) model. This position focuses on client engagement, recovery-oriented care, coordination of services, and ongoing support to help individuals achieve stability and independence within the community.

Job Duties:

• Complete 6–7 billable client engagements daily
• Participate in a 24/7 on-call rotation for crisis intervention
• Conduct biopsychosocial assessments and develop IM+CANS documentation
• Coordinate services across housing, medical, vocational, and mental health domains
• Provide outreach, supportive counseling, and problem-solving strategies
• Collaborate with internal teams and external agencies for discharge planning
• Ensure all documentation meets Medicaid, agency, and state standards
• Maintain accurate and timely DIS billing for services rendered
• Promote mental health awareness through education and outreach

Qualifications:

• Bachelor's degree in Social Work, Psychology, Counseling, or another closely related social science field is required.
• Master's degree preferred.
• Two years of experience in community or behavioral health preferred
• Valid Illinois Driver's License, reliable transportation, and ability to travel within service area
• Familiarity with DSM-5, ASAM, and Medicaid-funded programs
• EHR proficiency and strong communication/documentation skills
• Culturally competent; bilingual (especially Spanish) preferred

Smart Goals:

• Client Stability: 90% of assigned clients maintain housing and avoid hospitalization
• Treatment Compliance: 100% of treatment plans completed on time with measurable goals
• Resource Utilization: Build relationships with 3 new community resources quarterly

Working Conditions and Physical Requirements:

• Travel throughout the community required
• May require lifting 10–25lbs, walking/standing for extended periods
• Minimal physical risk

Employment Conditions:

Salary: 52,500

Comprehensive Benefits Package, including:

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• Professional Development Opportunities
• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

This position involves direct patient contact, posing a risk of exposure to Tuberculosis (TB). Employment is contingent upon annual TB testing, except for:

• Documented medical contraindications
• Documented religious objections

Staff who decline TB testing or flu vaccinations due to medical or religious reasons will be required to wear a mask as appropriate.

Equal Employment Opportunity (EEO) Statement:

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

Join Friend Health – HRDI and make a difference in the lives of individuals living with serious mental illness. As part of our ACT team, you'll help transform lives through intensive, community-based care. We value innovation, compassion, and cultural humility in everything we do.