Assistant Front Office Manager

Description:
ABOUT THE ROLE
Nine Orchard is a 113-room hotel in the restored 1912 bank building at the corner of Canal and Orchard on Manhattan's Lower East Side. Our guests come from every walk of life and every corner of the world, and they choose the Lower East Side for a reason. They notice everything.
The Assistant Front Office Manager supports the daily operations of the Front Office while delivering a high level of personalized guest service. You will partner closely with the Front Office Manager to lead the team, drive service standards, and ensure a seamless guest experience from arrival through departure.
We are looking for a warm, composed leader who is at their best in the lobby — engaging with guests, supporting the team in real time, and keeping every touchpoint consistent. Reports to the Front Office Manager.
WHAT YOU'LL OWN
Guest experience
- Lead by example in delivering warm, personalized, and anticipatory service
- Support the front desk, bell, and guest services teams during peak periods
- Address guest concerns in real time and ensure prompt resolution
- Maintain a strong presence in the lobby, engaging with guests and monitoring service flow
Operations
- Oversee daily front office operations, including check-in, check-out, and guest requests
- Ensure accuracy of reservations, room assignments, and billing processes
- Coordinate closely with Housekeeping and Engineering to support room readiness and guest satisfaction
- Monitor service standards and ensure consistency across all guest touchpoints
Team leadership
- Support hiring, onboarding, and training of front office team members
- Provide ongoing coaching and real-time feedback to improve performance
- Assist in creating schedules and managing labor in line with business needs
- Foster a positive, accountable, and team-oriented work environment
Financial and administrative
- Assist in managing departmental budgets, payroll, and labor controls
- Ensure compliance with hotel policies, procedures, and internal controls
- Review daily reports, occupancy, and arrivals to plan for operational needs
- Support initiatives to improve guest satisfaction scores and operational efficiency
WHO WE'RE LOOKING FOR
Requirements:
WHO WE'RE LOOKING FOR
Required
- 2-4 years of front office or hotel operations experience, preferably in a luxury or boutique setting
- Strong communication and interpersonal skills
- The ability to remain calm and solution-focused in a fast-paced environment
- Detail-oriented, with strong organizational skills
- A flexible schedule, including nights, weekends, and holidays
Preferred
- Prior supervisory or leadership experience
- Experience with hotel PMS systems (e.g., Opera or similar)
- Bilingual or multilingual abilities
- Strong problem-solving and decision-making skills
- A passion for hospitality and creating memorable guest experiences
COMPENSATION AND BENEFITS
- Base salary: $75,000-$80,000, commensurate with experience
- Health, dental, and vision coverage
- Supplemental coverage options (life, disability, accident, critical illness)
WORKING CONDITIONS
- The noise level in the work environment is usually moderate
- Requires standing and walking for extended periods at the front desk and in the lobby
- Requires a flexible schedule, including nights, weekends, and holidays
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
ABOUT MML HOSPITALITY
MML Hospitality operates a portfolio of culturally relevant hotels and restaurants including Hotel Saint Vincent (New Orleans) and Nine Orchard (New York), along with the food and beverage operations at The Driskill and The Proper in Austin — with two new properties and membership clubs opening in 2027. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.