Security Automation Engineer

Security Automation Engineer serves as a technical authority in the platform, specializing in integrating and optimizing workflow automation solutions across customer enterprises.

In this role, you will guide customers through scoping out automation Stories to suit their individual requirements and design, build, & deploy these solutions in the customer tenant. These Stories will be instrumental in kick-starting the customer's automation journey and ensuring that they and their team feel the benefits of smart, secure workflows.

You will partner with our Customer Success Engineering, Customer Success Management, and Project Management Teams to align on project goals and timelines, guaranteeing that client implementations are successful and meet predefined success criteria.

Security Automation Engineers engage with cross-functional teams including Product, Design, Engineering, Sales, and Marketing. This collaboration ensures that our service offerings and product enhancements align well with evolving customer requirements. The ideal candidate for this role will be deeply committed to enhancing customer productivity through advanced automation solutions, leveraging their technical expertise to transform client operations without the necessity for manual coding.

What you will be doing:

• Tackle challenging Story builds to power our customer's most important workflows.
• Scope automation Stories based on customer requirements, identifying any blockers and research areas needed.
• Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.
• Identify and highlight what is, and what isn't, suitable for an automation workflow.
• Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
• Demonstrate Stories to illustrate concepts and ideas to the customer, including wire-framing out Stories live on calls with customers.
• Design and develop Automation Stories in the customer tenant, connecting tools together using their APIs.
• Partner closely with customers to ensure that the Stories meet their requirements and provide guidance on test plans.
• Review and suggest optimizations for customer stories.
• Deliver documented, production-ready stories to customers.
• Act as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals.

What you bring with you:

• 5+ years of experience delivering Professional Services and implementing SOAR platforms or similar automation solutions.
• Strong customer-facing skills and experience.
• A passion for becoming an expert in the platform.
• Proficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs.
• Experience interpreting and applying API documentation.
• Experience with a range of API authentication methods including OAuth2 and JWT.
• Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools.
• Passionate about supporting our customers and helping them automate their repetitive and manual workflows.